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Luvachicken

Excellent customer service.

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Last year hubby bought me an XCut machine :D

Sadly a few weeks ago I accidentally broke it :( and it was just over a year old.

Hubby took it apart to find the cogs had broken. The strange thing is that I had cut out 11 shapes already and just needed one more when it made a big clunk and the handle wouldn't go round.

Anyway, hubby contacted the people we got it from and they said they would get XCut to contact us - but XCut never did.

Hubby contacted the company again who said they would contact XCut again x 3

 

To cut a long story short, the company we bought it from - Craft Superstore - sent us a brand new machine and took the old one back.

Well done to Craft Superstore and thank you too :dance:

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What great service!

O haven't hear of them before, thank you.

 

 

Lovely crafty stuff :D

Sparkly paper is especially addictive :lol:

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