Jump to content

Excellent customer service.

Recommended Posts

Last year hubby bought me an XCut machine :D

Sadly a few weeks ago I accidentally broke it :( and it was just over a year old.

Hubby took it apart to find the cogs had broken. The strange thing is that I had cut out 11 shapes already and just needed one more when it made a big clunk and the handle wouldn't go round.

Anyway, hubby contacted the people we got it from and they said they would get XCut to contact us - but XCut never did.

Hubby contacted the company again who said they would contact XCut again x 3


To cut a long story short, the company we bought it from - Craft Superstore - sent us a brand new machine and took the old one back.

Well done to Craft Superstore and thank you too :dance:

Share this post

Link to post
Share on other sites
What great service!

O haven't hear of them before, thank you.



Lovely crafty stuff :D

Sparkly paper is especially addictive :lol:

Share this post

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...