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Missing part from Autodoor installation pack!

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I have purchased a Go Up Autodoor and have just gone to install it but am missing the template for drilling the holes from step 1! Does anyone know if I can download one from somewhere please as I’ve contacted Eglu but their customer service is shut until tomorrow and I only have today to install it before I go away tomorrow! Also…it advertises that it is easy to install but the number of parts is rather worrying! Is it as simple as they say?!

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