Maria Dyer Posted February 4, 2022 Share Posted February 4, 2022 Recently, I experienced what I thought was going to be a dire problem with the wheels on my Eglu Go-Up. I contacted Omlet’s Customer Service Department, via their website, explaining the situation and then sat back to await their reply. I will confess I was more than worried about the outcome and quite stressed. Lucy responded to my e-mail and, immediately, turned what I thought would be a difficult and possibly distressing situation into a serene, no quibble resolution. From the onset it became evident that, unlike many companies, Omlet do not take your money and then ‘throw you to the wolves’ (or in my case foxes). I cannot praise Lucy’s handling of my predicament highly enough; she is surely a wonderful ambassador for the company. Yes, their products are not the cheapest but, when you receive the ‘Rolls-Royce’ of customer care and service that Lucy provided, I can assure you that those products were worth every single penny. Thank you Omlet and thank you Lucy for your amazing service. 2 Quote Link to comment Share on other sites More sharing options...
