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yvonne

O2 compensation vouchers problems

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Back in May, 02 lost service for a few days and offered £10 vouchers per customer via Priority Moments available from 1 September.

Well, I duly registered (somewhat reluctantly) for the service, found the voucher, clicked on it and was told to come back on 1 Sept (it was 2 Sept when I did it), then tried again and was told I couldn't have it twice !! Aaaarrrggghh - more annoying then the original fault, subsequently tried the ap which wanted a code that I could not enter (alpha elements and only offered a numeric keypad).

Anyone on here managed to get their voucher or experience similar problems ? Suspect I may end up asking for help in an O2 shop - so much for compensation !

Many Thanks

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Aha, success. Kept clicking on the website link and finally got a text with a voucher code. I believe all O2 customers from May can get this, but must register to get it (£10 to spend in an O2 store - I'm planning picking up a car charger for my smartphone as I've been caught out a couple of times)

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