bokbokbok Posted January 5, 2009 Share Posted January 5, 2009 I need to rant. I have had two Tesco Broadband accounts since 2006. One at work, one at home. The internet they provide is fine - never had a problem with it until I realised I am paying dear for the work access - they promised they would give me as high as I could get on the line - but I am stuck at less than 2mg when I could have between 10 and 20mg. (Have tested the line 3 times today and each time it has come above 8mb - more than four times what they are telling me is the best they can give me.) So I tried to cancel it with the reason that they aren't giving me what the brochure promised. Wanna see it? Nope - as I had *upgraded* to WIRELESS less than a year ago they wont let me out of the deal. If I want to walk away before May I have to pay £100 termination fee. I am not going to give them money for something I haven't used so am going to sit it out and have that internet in the meantime. Am huffing about that one. In the meantime I decided to terminate the home account - if I can't stop giving them money on one account I will stop with the other account . . . Just rang them to generate my leaving code (MAC CODE) and the girl calmly announces that I have £125.40 outstanding! WHAT? I pay by DD! How? WT???? It seems that SEVEN MONTHS AGO my debit card expired and *I didn't contact them to tell them the new expiry date* and they now have a policy of RINGING the customer when they default instead of emailing OR CUTTING THEM OFF! Cutting me off would have got my attention! But I have never answered the phone. Funny that - seeing's how I work for a living and am never at home. I have had to pay the £125.40 by card to be able to walk away from this account - I wonder how long they would have let it continue on had I not phoned in to cancel? I never once had a problem with Tesco (in case you are thinking of joining them) until I wanted to leave. On one account I would have to pay for NOT using them and on the other I have had 7 months of using and NOT PAYING! Thanks for listening! *feels slightly better now* Quote Link to comment Share on other sites More sharing options...
Cinnamon Posted January 5, 2009 Share Posted January 5, 2009 Similar thing with me & Vodafone still ongoing. I used to get Broadband via a USB stick with them, as it was the onlt Broadband I could get. But it broke 3 times, they cancelled the stick PLUS my 3 phone accounts twice when a direct debit didn't go through (their fault), and they have twice tried to charge me £2000 for useage,when they had already admitted in writing that they had charged me the wrong amount. I got highly fed up, so when the new neighbour managed to get BB with BT, I jumped at the chance to get it too. Phoned Voda on 15th Dec & told them they were pants & that I wanted to cancel & that as I had had so much trouble,I would NOT be paying a cancellation fee. They agreed. But a couple of days ago I got my bill, & they haven't cancelled the contract. Phoned them,they said they would have to find the phone conversation I had when I was told I could cancel with no fee & they would get back to me. I have not heard a word from them I would seriously consider dumping them altogether,but we can't get any other signal in our village, so its Voda or nothing for our mobiles As far as I am concerned Bokbkbok, if tesco have not adhered to the terms of the contract,you should not have to pay a leaving fee. I certainly wouldn't! Cancel the direct debit. At least you can do that - if I cancel my Voda USB one,they will cancel all my phone contracts too! Quote Link to comment Share on other sites More sharing options...
bokbokbok Posted January 5, 2009 Author Share Posted January 5, 2009 Seriously - companies with more than 3 staff answering phones suck! (Sorry to anyone here does this for a living!) My husband has a mobile phone shop and he doesn't do Vodafone and takes great pleasure in telling customers why not! I haven't pursued the work-Tesco since their last email - but I suppose I ought to. My father-in-law is great at writing this sort of letter but he is playing nurse to his wife at the moment and I haven't wanted to burden him. If anyone else would like to word it for me - please feel free although Sarah, I don't think "You are PANTS!" is going to get me anywhere! Quote Link to comment Share on other sites More sharing options...
Willow Posted January 5, 2009 Share Posted January 5, 2009 You need to be careful how you phrase your letter if you are 'cancelling' a contract because they haven't delivered. In particular you need to be careful you don't use the word cancel. There is a great article here that explains how to word things http://www.guardian.co.uk/money/2006/dec/15/consumeraffairs.consumerpages (I saved the URL as it looked like something I'd need sometime but haven't yet) Quote Link to comment Share on other sites More sharing options...
