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[Wantchooks]

DH and DS built the new cube today whilst I was at work but have hit snags.......

 

One side (door opening gadget side) does NOT seem to want to fit properly.....the moulded shape of it doesn't fit easily with the fixings to the front and back and this means that that once assembled

The front side is slightly higher than the roof

There is a gap there and the roof corner wobbles

The bolt at the back holding the back to that side has to be forced to slide into position

When the removable part of the back is up in position, there is a lop sided gap along the bottom where it sits along the bit where the nesting trays go.

And I can see lots of gaps and light inside when I stick my head in!!!

 

DH reckons that this is a just a badly moulded side throwing everything out of line

 

 

Help - advice please.

 

I intend to ring Omlet as soon as they are open after the hols but need to know if this is normal??

 

Worried of Rochester

[Plum]

I could take some pics tomorrow of what mine looks like if that helps

 

Found this one if its any good

 

[Wantchooks]

Which bit is that???

 

I only saw it in the dark last night and have to go off to work today for all the daylight hours!

Do you have any of the front top corner taken from full on?

 

I suspect it is a fault as one side just doesn't look like the other does.

 

Cheers, Plum.

[Plum]

That is a view from the inside of the front right. I'll take some of the outside and top of the right side when its light here.

 

By right do you mean it's right or right looking from the front. I don't want to photo the right side of the cube if the right side is the wrong side but if the right side is the rights side then its not the wrong side.

[Wantchooks]

As you look at the front it's the top left corner ie above where the door pull thing is. Have tried to look at cubes on the site but not really clear. By the way should there be lots of gaps?looks draughty!

[Wantchooks]

Rung Omlet....shut till Monday

[Plum]

Just downloading some pics but sounds as though it needs replacing

[Plum]

This is the view from in front it is pretty level

 

 

and from above

 

and with roof off

 

there are brackets which can be adjusted - the roof slider

and the side

 

there are plenty of gaps so perhaps the other side has been placed exactly and may improve if that is adjusted a bit.

View of bottom right from back with back on

 

Hope this gives you a guide how it could look. It was erected by Omlet so assume its ok.

[Kentwitch]

Sorry to hear about your problem. we had similiar issues to do with the Cube. Omlet came out and assembled ours, but we started to notice that there was a problem with the roof. I took some photos and sent them to Omlet. They contacted me and said that there had been some manufacturing problems. Omlet arranged for a new cube which they assembled for me and took the other one away.

I have to say the service received was excellent.

 

Good luck.

[Wantchooks]

Thanks very much.

Barbara from Omlet has contacted me, and I am going to send them some photos over the weekend ready for when they open.

 

Hopefully will be able to help, but we only had it couriered - so maybe they won't come out.

 

Thanks Plum, the photos are really helpful.

 

Fingers crossed!

Jan

[Wantchooks]

Well Omlet came out to us last week - a lovely man called George sorted it all out and replaced what was necessary.

 

Think he might also have got DH a little more interested in the whole chicken affair!

 

As others have said - excellent customer service.

[Plum]

Good news. Cube and OH