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It's always disappointing to hear that one of our products has not been up to our usual standards. I'll be in touch about the your problem shortly, please accept my apologies.

 

I have contacted the OP by PM and have asked her to send her contact details and I will arrange for the part in question to be replaced.

 

a new lid to the eglu classic will be dispatched as soon as possible

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I posted a query regarding a blister which appeared on the inner wall of my Eglu and have been assured this is a very rare occurrence. Omlet promptly replied with a new lid being sent out straight away. Many thanks to Omlet - our 3 girls Dusty Ella and Sandy love their Eglu- they are ex-batts and Dusty the most challenged regarding feathers survived a very cold winter as a result.

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