bluekarin Posted January 26, 2011 Share Posted January 26, 2011 Pro Cook! I bought a cream oval cast iron casserole dish from them in their sale last October but the enamel has started to come off the handle. So I contacted them last night, had a reply back this morning asking me to send a photo of the damage, and they are sending me a new one, free of charge! Quote Link to comment Share on other sites More sharing options...
Reikiranf Posted January 26, 2011 Share Posted January 26, 2011 How nice to hear that good customer service still exists! Quote Link to comment Share on other sites More sharing options...
bluekarin Posted January 27, 2011 Author Share Posted January 27, 2011 It's just turned up now Amazing service. I can see why they were so quick to replace it as it has a 25 year guarantee. Quote Link to comment Share on other sites More sharing options...
