Unsecure chicken perches

[Janepie33]

A couple of years ago we bought a lap top for DD and a PC for DS. The laptop was great. The PC was not. It ran very slowly from the start and often blue screend (whatever that might be??!! ).

 

DS took it back to PC world on 3 occasions, only to be told that there was nothing wrong with it.

 

I went with him on the last occasion and the man told us that it was a software problem and therefore nothing to do with them and we could pay £50 to have it fixed. (We had already paid £50 to be told that there was nothing wrong with it! )

 

After a while he then told us that there was a problem with the graphics card - still not their problem!! I told the man that I didn't really understand the technical bits and he looked at me ALMOST rolled his eyes, looked at DS and said "I'll explain it to him". How rude!!!

 

Eventually they put me through to customer service who told me that they would arrange for a courier to pick it up (for the cost of £60) and they would have a look to see if there is a manufacturer's fault. If there isn't, they will charge me to fix it.

 

I am rather cross as the computer has had problems from the start and now the guarantee has run out and we still have a broken PC that DS needs for uni.

 

Any computer or consumer experts out there who might be able to suggest a course of action?

[Ain't Nobody Here]

Could you find a local independent PC repair man or shop to have a look at it for you? One near me only charges if he can fix it. I've had computers wiped and the operating system reinstalled a few times in various machines over the years and they work like new afterwards.

 

They might give you a free consultation in any case and let you know how much they would charge.

 

PC World doesn't seem to be much cop, judging by comments I've read on the forum . I'd be loathe to give them any more money, if I were you.

[Mum]

I've never had faith in PC World and if I had PC problems they would be the very last people I'd trust.

 

I use an independent small business and they are absolutely brilliant. Charges are much cheaper than you're quoting PCW. Forget £60 courier fees and see if there is a small business local to you that can take a look at it.

 

Let us know how you get on.