Chucky Mama Posted January 2, 2013 Share Posted January 2, 2013 I was sucked in by all the hype and switched our Lovefilm DVD by post account from 2 x DVD's a month for £4.07 to unlimited Lovefilm instant streaming for £4.99. This meant that we could use Lovefilm instant on our Smart TV, iPad, Kindle Fire etc (or so I though) So, went on tonight to choose a film and there is pretty much nothing post 2010 Typically the £4.07 package we were on no longer exists to go back to So, I feel rather stupid, we thought the selection wasn't great on the trial because it was a trial but sadly the selection is no better when you sign up in full. I am now looking at other options. Apparently this is standard for most instant streaming like Netflix because of film rights. Blickbox seems to be more up to date but I am going to go back to DVDs by post. Does anyone use Cinema Paradiso? as they look quite cheap and have a good selection. Quote Link to comment Share on other sites More sharing options...
Redwing Posted January 3, 2013 Share Posted January 3, 2013 You'll find leaving Lovefilm quite tricky. It took several phonecalls for us to get anywhere then we had to go through a string of people all trying to up-sell our package to keep us then another string of people saying 'are you sure' - it was like a comedy sketch playing out in grim reality They are seriously the hardest company to leave that I have ever dealt with, we nearly gave up trying to leave and I can see that others would have! you could try saying if they wont put you back on the £4.07 deal you will leave them completely, they seem to have a big thing about not losing customers! We now get films through XBox live as and when we want them and that works very well as with Lovefilm we felt obliged to watch so many DVDs and found that once the novelty wore off we werent taking full advantage of it Quote Link to comment Share on other sites More sharing options...
snowberry Posted January 3, 2013 Share Posted January 3, 2013 I joined LoveFilm...then the dog (sadly deceased) ate the dvds as they came through the letterbox. They let me leave after I paid off the cost of them Quote Link to comment Share on other sites More sharing options...
lillybettybabs Posted January 3, 2013 Share Posted January 3, 2013 i did the free trial a few years ago. i didn't get on with it so i told them that i didn't want to carry on. They still took the money out of my back account! Quote Link to comment Share on other sites More sharing options...
Chucky Mama Posted January 3, 2013 Author Share Posted January 3, 2013 Hmm, all very unsatisfactory really. I phoned them again this morning and asked them to refund the £4.99 they have taken for the first month of Instant (streaming). They were not happy to do so until I mentioned the fact that I should be entitled to a 'cooling off period'. I was then told it would be refunded as a 'goodwill gesture'. They wouldn't offer me my old package so I will look elsewhere. I did point out that it is not at all clear in their aggressive marketing that the films available are so old. It gives the impression that it is the same as their disc service but online instead. Oh well, I'll put that one down to experience Quote Link to comment Share on other sites More sharing options...
lillybettybabs Posted January 3, 2013 Share Posted January 3, 2013 Yep, they refused to refund the money that they had taken from my back account! Quote Link to comment Share on other sites More sharing options...
Looney Posted January 3, 2013 Share Posted January 3, 2013 I rang up LoveFilm just before Xmas to cancel my subscription (£5.99 per month) as we just don't use it. My debit card had expired so I owed a month's payment. I said I was ringing to settle my account then cancel. They transferred me to a lady who kept saying "I see you are not using your account to it's full potential" to which I kept replying "I know, which is why I want to cancel". All quite amusing, but not at the time Eventually the lady cancelled the owed payment of £5.99 and put me on a free instant streaming package for 6 months. So I didn't exactly get to leave..... Quote Link to comment Share on other sites More sharing options...
Cinnamon Posted January 3, 2013 Share Posted January 3, 2013 I have had problems with LoveFilm too - they are extraordinarily difficult to deal with & I think the choice is simply not worth the money. Just before Christmas Sky sent me an offer of half price Movies (£7 a month I think) for 6 months,so we decided to try it,& it has been great. Got our moneys worth this month at least,as we have watched a lot on Premiere that we have been meaning to see Quote Link to comment Share on other sites More sharing options...
