Hemschot Posted May 8, 2018 Share Posted May 8, 2018 We have a problem with our order and have emailed and called customer service 4 times over the past 2 days, leaving messages to please call back each time but no returned call. Concerned about the product when we cannot even reach the company. Anyone else have customer service or warranty issues? Quote Link to comment Share on other sites More sharing options...
GrannyTrish Posted May 8, 2018 Share Posted May 8, 2018 It's been a bank holiday weekend so they've probably been closed. Give them time to catch up with the backlog of work. They have a great reputation for customer service. Quote Link to comment Share on other sites More sharing options...
Hemschot Posted May 8, 2018 Author Share Posted May 8, 2018 US order. No bank holiday in DE. The receptionist answers the phone but they refuse to connect to customer service. Horrible system. Our order was accidentally duplicated. Unfortunately for them, if both show up I will instruct my credit card to cancel payment. Quote Link to comment Share on other sites More sharing options...
Patricia W Posted May 8, 2018 Share Posted May 8, 2018 So are you in the USA? Might be worth emailing Head Office in the UK to let them know. They don’t check this forum so highlighting the problem on here may not help resolve your difficulty. Hope you get a good resolution. Omlet products for chicken keeping are mostly great. They’ve certainly opened up chicken keeping to many people in the UK who wouldn’t otherwise have been able to do it in their gardens. Send us pictures of your set up when you’ve got it. 1 Quote Link to comment Share on other sites More sharing options...
