Single hen

[dancing cloud]

Returned a Craghoppers fleece as it had a 3-4cm hole in the seam of the right sleeve. It took over a week to get their freepost returns address out of them (they wanted me to pay the postage ) and it was sent 4th Feb. After 3 chasing emails, yesterday they told me they haven't got it back and will not be giving me a replacement or a refund - take it up with the Post Office. Coincidentally this particular size in the fleece, which was sold out before, is now available in my size and colour on their website .

 

No, I didn't get a certificate of posting (I know, I know, but I didn't have time to stand in the queue ) and the PO have said since I don't have a cert and the freepost contract isn't with me, they won't compensate.

 

I'm mainly cross with myself and I know I've no one else to blame re compensation (get a cert next time - though there won't be a next time with Craghoppers), but has anyone else had problems with Craghppers returns? Is this a standard tactic of theirs to avoid replacing or returning money, or am I being too cynical and was I just unfortunate?

 

Any thoughts?

[Guest]

I'd say to them about the fleece in your size and colour suddenly appearing on the web site and and tell them you're writing to the MD for a refund and to complain about the poor service.

[chelsea]

dont know about their returns but we bought several fleeces and trousers for OH from Craghoppers for our Isle of Skye trip last year and they do not wash well. 1st time I washed the red one it shrunk from a medium to a child's age 7 size!

 

hope you get it sorted

[Old Speckled Hen]

What about the shop where you purchased them. Surely they are resposible first.

Can you not take it up with them?

[dancing cloud]

Should have said I purchased online, so it had to go back by post.

 

I spoke to a pleasant bloke in the Post Office who said they would not compensate me firstly because I had no cert of posting and secondly because it was a freepost address so the PO contract of carriage was with the company not me. So I've emailed Craghoppers back telling them this, gently pointing out that it re-appeared as available on the website when it hadn't been before and asking if it might have been logged back in wrongly, and asking them to reconsider replacing or reimbursing.

 

I'll let you know, but as it's taken them 4 weeks to get this far, I wouldn't hold your breath ...

[jess]

Good luck with this!!!!! I hate dealing with companies like this, common sense goes out the window.