ChickenTracey Posted February 4, 2010 Share Posted February 4, 2010 Hi Folks I had my eglu and chicken delivered today However, i noticed that when i shut the nesting hatch door it wasnt secure..it was qiute lose and moved. I turned the handle as far as it would go but was still lose. Should it be very secure? Thanks in advance Quote Link to comment Share on other sites More sharing options...
Cooks Posted February 4, 2010 Share Posted February 4, 2010 Yes it should be secure although I have read people mention before of a 'jiggle' in it (you are meaning the eggport hatch?) If in doubt call Omlet they are very helpful Quote Link to comment Share on other sites More sharing options...
ChickenTracey Posted February 4, 2010 Author Share Posted February 4, 2010 Yes i mean the egg port hatch. I would describe it as a jiggle.....but if this isnt normal then i will give Omlet a call tomorrow Quote Link to comment Share on other sites More sharing options...
Cooks Posted February 4, 2010 Share Posted February 4, 2010 if it's secure and doesn't come out, other than jiggling, I am sure it will be fine, but if you are worried then contact omlet they will help you further Quote Link to comment Share on other sites More sharing options...
ChickenTracey Posted February 5, 2010 Author Share Posted February 5, 2010 My husband is going to ring Omlet today as the wiggle isn't just a little wiggle....my husband had a look and you can get your fingers in the gap and i believe a determined fox could get in....it moves qiute a bit. I have opened a friend's eglu hatch last year when i cared for her chickens for a weekend and it wasnt like that. Quote Link to comment Share on other sites More sharing options...
Redwing Posted February 5, 2010 Share Posted February 5, 2010 All of my eggport doors are loose like that.. As long as you hear an audible click when you turn the handle then the door should be secure (the handle shouls be at the north/south position when it is clicked shut) yes I can run my fingers under the gap but the lip is such that I could never get the door off Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted February 5, 2010 Share Posted February 5, 2010 Sounds within the normal parameters to me, but call Quin at Omlet if you're worried. Quote Link to comment Share on other sites More sharing options...
ChickenTracey Posted February 5, 2010 Author Share Posted February 5, 2010 My husband has rung them and they said the door should be secure and not move. So they are sending out a new door and we should get it tomorrow. If the door still wiggles they are going to replace the whole eglu. Quote Link to comment Share on other sites More sharing options...
Cooks Posted February 5, 2010 Share Posted February 5, 2010 well you cant beat that customer service can you Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted February 5, 2010 Share Posted February 5, 2010 Fantastic! I checked the egg port door on my cube at lunchtime; it wiggles very slightly, but I can't get my fingers in at all. Quote Link to comment Share on other sites More sharing options...
ChickenTracey Posted February 5, 2010 Author Share Posted February 5, 2010 We are very impressed with Omlet's customer service. Hopefully the new door will fix as it should. My 1 hen celebrated too by laying our first egg....they only arrived yesterday morning! Quote Link to comment Share on other sites More sharing options...
Cooks Posted February 5, 2010 Share Posted February 5, 2010 ahhhhh bless her heart Quote Link to comment Share on other sites More sharing options...
