Treekeeper Posted August 1, 2010 Share Posted August 1, 2010 Bought the OH a clay chiminea for her birthday cured it as per instructions and last night had her party. The chiminea has split on both sides oft he chimney section it wasn't cheap(£90) complained to the garden centre who said they will have to get in touch with the rep. Surely it's their responsibility to refund or replace? Anyone els had asimilar experience? What comeback do I have? Quote Link to comment Share on other sites More sharing options...
A chickychickychick-ENN!! Posted August 1, 2010 Share Posted August 1, 2010 You're right. Sounds like some staff don't know their Sale of Goods Act. http://www.bbc.co.uk/blogs/theoneshow/consumer/2009/07/03/sale_of_goods_act_letter_downl.html Quote Link to comment Share on other sites More sharing options...
Olly Posted August 1, 2010 Share Posted August 1, 2010 Spot on - it's up to them to sort it out with the supplier/rep, they should refund or replace because they accepted liability when they sold it. Quote Link to comment Share on other sites More sharing options...
A chickychickychick-ENN!! Posted August 1, 2010 Share Posted August 1, 2010 Proof: http://whatconsumer.co.uk/shops-responsibility/ Quote Link to comment Share on other sites More sharing options...
Couperman Posted August 2, 2010 Share Posted August 2, 2010 We had one fail but to be fair we were trying to do an impression of a jet engine with it You have to be very careful how much you put in them especially when new, apparently I don't think it is beyond the realms of possibility for one to fail due to an imperfection in the clay. It may have been knocked prior to you buying it and the curing and cooling process has promoted an otherwise invisible crack. I reckon there will be a percentage failure rate with something like that anyway. If I was the supplier I would replace it, it's not worth the bad publicity. They will probably try to claim you did what I did however. Our broken one was 100% down to me ignoring the instructions and trying to burn too much at once (I have a bit of pyromaniac in me). We had had it quite a while before I got too clever with it. Kev. Quote Link to comment Share on other sites More sharing options...
Tutti Frutti Posted August 3, 2010 Share Posted August 3, 2010 Out of interest, did the instructions say to put a few inches of sand in the bottom? I think it must dissipate the heat (but don't know for sure!). And yes, your contract is with the garden centre and it wasn't fit for purpose so they should refund or replace (I'm guessing a repair is out of the question!). Keep us posted Quote Link to comment Share on other sites More sharing options...
lillybettybabs Posted August 3, 2010 Share Posted August 3, 2010 I bought a nice cast iron one last year, OH had a blokey evening in and some how one of the legs fell off . Some mention of using lamp oil on the fire and trying to move it away from the decking area arose. The garden centre just replaced it. Quote Link to comment Share on other sites More sharing options...
Treekeeper Posted August 3, 2010 Author Share Posted August 3, 2010 Yes I put sand in the bottom and no we didn't put too much wood in we followed the instructions to the letter. On a positive note the boss of the garden centre has rung my wife and asked her to take it in so he can replace it, obviously got more idea than his snotty staff Quote Link to comment Share on other sites More sharing options...
Treekeeper Posted August 4, 2010 Author Share Posted August 4, 2010 Result today wife got her chiminea replaced, the guy at the garden centre said any more trouble bring it straight back, Quote Link to comment Share on other sites More sharing options...
