Mrs

[the-real-tinkerbell]

im really disapointed i love the omlet range ,but im not so in love with the company .

although i brought my cube and classic second hand i have also brought lots of things from omlet themselves including my recon go

 

the first problem i hit was when the go arrived ,it was dirty with mud splashed all over it ,yes i know i got it cheaper because it was a recon but i still expected it to be clean ,when i brought a recon cooker when i first got married i wouldnt of excepted if it was delived covered in grease .

it also didnt have the sun shade

 

they were good tho asked me to send photos of the dirt and i did they then posted out the shade and creditd my account with £20 for the dirt

 

then today my glug and grub arrived along with the kids PE bags , the bags are great and the kids were pleased as punch ,however the glug and grub look like they have been in the back of someones shed for weeks ,i would of expected them to arrive like this had i brought them second hand from ebay not new .

 

they are covered in dust and scratches and just look really grotty ,they are seconds quality not new

i phoned them and yes they have said they will send a replacemnent

but im sure other companys dont take 2 attempts to get things right

 

i dont think i will be using them anymore ,i think its more hassle than its worth ,they are not a cheap company so i dont expect for poor quality goods

 

its such a shame that they are letting themselves down

 

i really wanted a pink cube or classic i guess now i will have to have a green frog instead

[chicken bark]

I have had very limited experience with Omlet - only purchased a few things including netting, but what experience I have had has been positive.

 

Green Frog seem to be a good company with very good customer service. I have just bought my second house from them.

 

I find that in most instances useless couriers or lack of communication tend to let companies down.

[Miss Millies Chicken]

I think you may have been a bit unlucky as I bought a recon classic a couple of months ago and am extremely pleased with the conditon of it. Apart from a couple of rusty bits on the mesh everything else was in pristine condition. A brand new shade, glug and grubs. I have always found Omlet goods to be of good quality and I have never had a problem with the couriers.

[beach chick]

what miss millie says... I've bought new stuff, and a reconditioned run from them, and it's all been great and turned up when expected etc. I guess it's the luck of the draw with couriers though.

[lillybettybabs]

Sounds like Omlet need a strong lady experienced in Logistic,Stock Control and customer service.....

oh and obsessed with chickens

I'm open to offers!!!

[the-real-tinkerbell]

my relpacements came today and they are better but still dirty they didnt send the return envelope so i now have to phone them and chase them up again ,it really is a shame as the products are great i wouldnt be without them

[atsw]

my relpacements came today and they are better but still dirty they didnt send the return envelope so i now have to phone them and chase them up again.

Perhaps they don't want the old one's back .