Omlet Smart Autodoor - New in box

[whoopsie]

I ordered flowers form a well known company who were advertising Mothers Day deliveries. I called the company in person and ordered a bunch for each mother (not cheap!) and now I find that they stayed in all day waiting for flowers that never arrived! Did this happen to anyone else? I am rather upset as I was at work all day yesterday and so couldn't see either of them.

Edited April 5, 2011 by Guest

[Cinnamon]

Thats really bad - you should really be refunded for them & have them delivered today

[whoopsie]

Yes that's what they are doing. I pity the man in the customer services department as I think he's going to have a rotten day - it appears there was a BIG problem.

 

Turns out my mother didn't get her card either - which was posted AT the Post Office on MONDAY!

[LolaLayla]

How awful for you. Particularly when you actually had things organised in plenty of time.

[whoopsie]

It's really frustrating. My dad sounded really cross (with me) on the phone this morning when I called to check - mind you that might be because I woke him up! OH's dad wasn't impressed either as i'd told him they were coming and they'd waited in all day.

[beach chick]

oh that's bad. I ordered flowers for mum and mil to arrive on sat (not thinking they would deliver on a sun) but got an email sat pm to say they couldnt deliver sat and would do so on sun.

we had a big family lunch here on sunday...

sunday deliv was fine for my mum, as she lives a minute away from us; but parents in law left home at 10am to meet us at school farm event at 11am, so hers had to sit in the porch all day...

 

I have been given a £5.99 refund per bunch though, so I'm not too displeased.

[whoopsie]

Dad called earlier to say Mum's flowers arrived at half twelve so she'll be pleased when she gets in from work. Don't know about the other ones yet.

 

I am VERY impressed with Jonn Lewis - I got a call from OH's stepmum in the evenng to say she had her flowers - they'd gone to next door on the Saturday! I called the shop back to tell them and the lovely woman said that as the refund had already been made they would leave it at that. Excellent customer service I reckon.

 

Two very happy mums - that'll do me!