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The Dogmother

Oral B Pro-Expert toothpaste

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Do you use this?

 

Rosie and I have recently taken to using the new Oral B Pro-Expert toothpaste and alternate it with our Aloe Vera one. It's very good and I find that it doesn't leave my mouth feeling stingy and pickled like most toothpastes do.

 

We're getting to the end of our current tube, and I squeezed some out this morning to find that it had black flecks/streaks in it. I took a photo of this before I rinsed it off the toothbrush and contacted their customer services (Hooray, they have an 0800 number :D ) very helpful assistant on the phone - they are having a problem with some of the ingredients 'oxidising'; they are sending me a free courier pack to send it and the photos back in, plus a voucher to buy a replacement free.

 

Now that's what I call customer service. 8)

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How funny to see the tread title - a couple of hours ago I was picking up my prescription and the lady at the counter was reducing this product and another customer was asking about it. The "green" one was being reduced but the customer wanted the "blue" one because it tasted lovely (and wasn't being reduced) :lol:

 

Have to say that is excellent customer service :clap:

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