chickencam Posted February 28, 2013 Share Posted February 28, 2013 We were sent a letter by BT at the beginning of December last year telling us that they were upgrading everyone in our area to Infinity broadband for free. I called to book a slot to have it done and it was done within a few days. We were told that it would take a few days for speeds to stabalise, and initially it was ok, but since Christmas it has been dreadful. We have had our line tested and monitored and they say it is fine, but the signal drops out completely quite frequently. I was wondering if anyone here has had similar issues, because looking on BT's own forum it seems that there are a lot of unhappy people with Infinity. We do quite a lot of work from home by logging into our office server remotely and of course if there is a blip we lose the connection which is a real pain. My OH also watches live horse racing online and it is pretty much unwatchable, whereas previously it was fine so long as we weren't all online at the same time. I don't have too many problems with my ipad except for Skype which is very poor at time, we use Skype a lot as a family because our ED is at uni and our DS has an American girlfriend. Sorry for length of post, just felt the need to rant. Quote Link to comment Share on other sites More sharing options...
Egluntyne Posted February 28, 2013 Share Posted February 28, 2013 We had the same experience, but it seems to be settling. *touches wood furiously* Quote Link to comment Share on other sites More sharing options...
patsylabrador Posted February 28, 2013 Share Posted February 28, 2013 Do you know about visiting the BT Home Hub? It's basically so you can reset the wireless channel which gets back your WiFi signal. Give me a second and I'll try to post the link. I'm on my phone . Go to settings and then wireless and select refresh channel. MS had to sign in to use it. Actually, try this - http://bthomehub.home We have to do it quite often. Quote Link to comment Share on other sites More sharing options...
patsylabrador Posted February 28, 2013 Share Posted February 28, 2013 I think this has all the information I was attempting above. customerhelp Quote Link to comment Share on other sites More sharing options...
sadietoo Posted February 28, 2013 Share Posted February 28, 2013 Really interested to read these posts as BT are pushing Infinity at the moment in our area. We are in an area with no cable and also the end of a line....we have BT Broadband but rather than the advertised speeds of 17 or 18 mps we get 4.7 on a good day and our upload times are much worse We asked if they would guarantee faster speeds with infinity....funnily enough they wouldn't.... We are supposedly having an engineer round to check everything out...but we are too busy at the moment to fit this in ...in the meantime perhaps Infinity will settle down? Quote Link to comment Share on other sites More sharing options...
charly1979 Posted February 28, 2013 Share Posted February 28, 2013 We have infinity and so far its been ok definately noticed a difference when updating my macbook and various apple devices (used to take forever) I have the had times when things have been slow but hubby said could be more the site I was visting ??? Mind you my laptop needs some proper house keeping and I have found putting the Mcaffee stuff thats free with BT is slowing things down for me Quote Link to comment Share on other sites More sharing options...
chickencam Posted February 28, 2013 Author Share Posted February 28, 2013 McAffee slowed it down for us too, but it came up with a suggestion the other day. We have disabled the feature that checks each website before going onto it, I think it is one of the family protection settings rather than and anti virus one, because it is BT family version of McAffee we only installed it when our McAffee subscription which came free with our laptop last year ran out. It seems particularly bad on anything that involves live streaming. Thanks PL I will check out your suggestion and link Quote Link to comment Share on other sites More sharing options...
charly1979 Posted March 1, 2013 Share Posted March 1, 2013 Thanks Chicken Cam I will look at that later stupidilly McAfee is set up on my laptop not the kids duh !!! Im not too sure I need parental controls for myself Quote Link to comment Share on other sites More sharing options...
chickencam Posted March 1, 2013 Author Share Posted March 1, 2013 Ditto, the children just use AVG, including DS who has a brand new laptop, he refuses to install the BT McAffee because he says that it will slow his computer down, and judging by our experience with a laptop that is only a year old he is right I have spent all morning looking into this with the various help topics on the T help centre. I have no idea whether or not I am any further forward. I have 'power cycled' my router and hub which is basically resetting them, router first followed by hub. I have checked my wireless card which apparently has to have 'N' technology built into it, which you can tell by going to Device manager in the search box on the start menu and clicking the + beside Network adaptors and if the number ends in an N then you have a wireless card fir to cope with Infinity, most laptops since 2008 do have. I have also discovered that the hub and modem re-synch when the signal is disturbed by electromagnetic radiation which comes from dimmer switches, cordless phones, microwaves and various other electrical devices. Our hub and router are plugged into a large surge protected extension lead with a lamp, not with a dimmer but it has got a basic timer plugged in with it, and there is also a cordless phone plugged into this socket. It says that you should keep other electrical devices at least 5 feet away. I have moved the lamp and the phone further away but they are still plugged into the same socket, we will have to see if that helps or if we need to do some major rewiring. Quote Link to comment Share on other sites More sharing options...
