Mercedes55 Posted June 8, 2013 Share Posted June 8, 2013 I often order clothes from Next online as I find it hard to get my size in the shop. Last month I ordered a pair of sandals for £38 and paid an extra 50p to have them delivered to the store for pick up the next day. When I got my statement online I totally forgot about the extra 50p and just paid £38. When I realised what I'd done I wasn't able to pay the remaining 50p balance as it asked for at least £5 and as I wasn't sure when I would be buying anything else I didn't think the interest on a balance of 50p would be much. Well I was wrong as today when I got my statement it seems that I owe them £1.02 When I phoned Next they told me that the interest is calculated on the amount of the whole statement and the fact that I had paid £38 of it was neither here nor there. After some complaining they did agree to take off the £1.02 charge, but it still doesn't make any sense to me. How can they charge me interest on monies that I don't owe Quote Link to comment Share on other sites More sharing options...
Willow Posted June 8, 2013 Share Posted June 8, 2013 I've noticed some credit card companies do this as well. I agree it seems unfair Quote Link to comment Share on other sites More sharing options...
C&T Posted June 8, 2013 Share Posted June 8, 2013 I don't buy clothes online from Next for this reason. I have tried to pay at time of order - but strangely this is never possible... Instead you get automatic credit. I do not agree with this - so won't buy online anymore. Shame, as like many of their clothes. Quote Link to comment Share on other sites More sharing options...
WitchHazel Posted June 8, 2013 Share Posted June 8, 2013 That way of charging interest is now standard practice for most (if not all) credit cards now. It changed some years ago. Quote Link to comment Share on other sites More sharing options...
Cinnamon Posted June 9, 2013 Share Posted June 9, 2013 I had a falling out with an online clothes shop & vowed never to shop with them again, as they acknowledged a return I made but did not credit it to my account for 2 weeks,meaning I had to pay my monthly invoice in full to avoid interest charges. The item was then credited back later (they had already sent me an email saying it had been received with them), putting my account in credit. They have so far refused to send me a cheque for the credit,saying that I have to spend it with them Quote Link to comment Share on other sites More sharing options...
WitchHazel Posted June 9, 2013 Share Posted June 9, 2013 They have so far refused to send me a cheque for the credit,saying that I have to spend it with them Would they not have to refund you if you closed your account? H Quote Link to comment Share on other sites More sharing options...
Cinnamon Posted June 9, 2013 Share Posted June 9, 2013 They won't close the account while it is in credit - not to worry, a strong letter is on its way to them Quote Link to comment Share on other sites More sharing options...
Mercedes55 Posted June 9, 2013 Author Share Posted June 9, 2013 I'm surprised that I wasn't aware of these changes. I have noticed in the past how quick Next are to put something on your account, often before you've even picked it up, but very slow to give refunds. I buy a lot of stuff from M&S online too, once again because they don't have anything at all in my size in store and no longer stock Petite in their stores either, so no option. However at least M&S are quick to put refunds back onto accounts. Both Next & M&S seem to conveniently "forget" the online selling law of refunding p&p when an order is returned too. I've had countless arguments over the phone with both of them in the past Quote Link to comment Share on other sites More sharing options...
Cinnamon Posted June 9, 2013 Share Posted June 9, 2013 Both Next & M&S seem to conveniently "forget" the online selling law of refunding p&p when an order is returned too. I've had countless arguments over the phone with both of them in the past They have to refund the P&P too, on returned items? Really? Goodness, I never knew that - I just assumed that as I had placed an order & requested delivery,then changed my mind,I would still have to pay for that delivery. Quote Link to comment Share on other sites More sharing options...
WitchHazel Posted June 9, 2013 Share Posted June 9, 2013 They have to refund the P&P too, on returned items? I don't think it's that straightforward. From memory (which may be faulty), if there is nothing wrong with the item and you return it within 7 days, then they have to refund you the delivery costs. However, you are liable for the cost of sending the item back. Or something like that. Quote Link to comment Share on other sites More sharing options...
Mercedes55 Posted June 9, 2013 Author Share Posted June 9, 2013 As far as I am aware returns to Next & M&S are free anyway, or you can always take them to your nearest store for a refund if you prefer to, but they are obliged by law to refund you the p&p for delivery if you return the whole order within 7 days of receiving it, least that is what I understand from this http://www.bbc.co.uk/news/10560466 Quote Link to comment Share on other sites More sharing options...