Different brand auto door??

[TINAMILLER1@AOL.COM]

We spent about an hour trying to figure out the darn doors for the MK2 and finally said they must be wrong. We looked at instructions and it says 2x's which means the parts should be identical. The doors are not identical. Attached is a picture. I have contacted Omlet via email and phone and nothing. No response. I need the right doors because chickens are now 5 weeks and near time for them to move. They are getting ansty. I take them outside and let them play in the giant run I bought to get out of the brooder. My fear is they are going to start pecking at one another because they need space. 1 door goes on but as you can see the other has the round weld that varies from the other and the instructions say it is supposed to be identical. We have tried every way possible to try and get the door with the weld that does not match to work and nothing. Is the weld wrong or are we not doing something right?

[TINAMILLER1@AOL.COM]

Ok. Found out the doors are supposed to be identical and this got welded in the wrong place. New door being sent out.

[Luvachicken]

That's good news.

How long will it take for the new one to arrive ?

 

[Patricia W]

I have found it best to phone the Omlet office.  It’s quicker than email