Lynne Posted November 7, 2007 Share Posted November 7, 2007 I'm absolutely made up with my cube! It arrived yesterday. I have to say, the service from Omlet has been first class, I cannot fault anyone I have spoken to, they are so helpful! The guy that delivered my cube was extremely curtious. There were a few problems with the cube, but he told me what was happening and made me feel at ease with the situation. My cube actually needs a new part - I got a phone call first thing this morning to say they would be here today to sort it out. What fantastic service. If only ALL customer service was as good!! I've yet to get the chooks into it, but I will post pics as soon as I do!! If any one has any doubt about getting a cube - buy with confidence! It's a really substantial piece of kit Quote Link to comment Share on other sites More sharing options...
Krysia Posted November 7, 2007 Share Posted November 7, 2007 Glad your pleased Lynne, Omlets customer service is eggcellent. We got our cube on the 26th 2 of the extra chooks we got with it seems to have had a heart problem it dies on the 2nd and they are bringing me a replacement tomorrow! I didn't even ask just wanted to let them know. Quote Link to comment Share on other sites More sharing options...
Lynne Posted November 7, 2007 Author Share Posted November 7, 2007 The DO seem to go aboove the call of duty! It's great they are bringing you another chicken! As you said, they didn't need to, it's just that extra bit of thought and care! Good luck with the new one! Quote Link to comment Share on other sites More sharing options...
little chickadee Posted November 7, 2007 Share Posted November 7, 2007 I've had exactly the same experience with the customer services. They sent me the wrong colour grub and I had the right colour to go with the cube within a few days - no questions. Quote Link to comment Share on other sites More sharing options...
Lynne Posted November 7, 2007 Author Share Posted November 7, 2007 Where do they get such nice staff from!!?? I'd employ them all myself! They must send them on a good customer care training course!! Or maybe everyone in oxfordshire is extra nice Quote Link to comment Share on other sites More sharing options...
Cinnamon Posted November 7, 2007 Share Posted November 7, 2007 Course we are. Quote Link to comment Share on other sites More sharing options...
WitchHazel Posted November 7, 2007 Share Posted November 7, 2007 Congratulations!! Please post some piccies so we can see. I have a Cube, also delievered yesterday (same man perhaps?) and no chickens yet. On another forum someone suggested getting cardboard chickens to put in it, and I think I;m going to do just that. Quote Link to comment Share on other sites More sharing options...
Lynne Posted November 7, 2007 Author Share Posted November 7, 2007 I've had to leave the chooks in the cuberun this afternoon to make sure they know it's where to go to roost... I'm a bit worried that they may not go up the ladder but I'll soon know! Will definitely take some photos tomorrow..Really like the orange cube by the way Quote Link to comment Share on other sites More sharing options...
Egluntyne Posted November 7, 2007 Share Posted November 7, 2007 Fantastic. Quote Link to comment Share on other sites More sharing options...
