chickencam Posted June 13, 2008 Share Posted June 13, 2008 We have just received an ebay parcel that was sent special delivery and should have arrived before 1pm yesterday. I know when I sent something once and it didn't arrive we claimed a refund and sent the money back to the buyer. I am not sure how to do it the other way round, can we do it ourselves do you think or should we get the seller to do it? Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted June 13, 2008 Share Posted June 13, 2008 The contract (as it were) is between the person who paid for the postage and the Royal Mail, so they may well expect the sender to claim. Unless the sender is bothered, they may well decline to sort it out. We often get this problem at work. Quote Link to comment Share on other sites More sharing options...
chickencam Posted June 13, 2008 Author Share Posted June 13, 2008 I don't really see why we should lose out if the sender won't claim. I will have to email him and see Quote Link to comment Share on other sites More sharing options...
Cinnamon Posted June 13, 2008 Share Posted June 13, 2008 Liz, email him & say that it didn't arrive by the agreed time that you feel that as you paid extra for that service then you should be compensated. As Claret says,he will then have to make a claim against the RM, & refund you when he gets his refund. This can take weeks, & some nice sellers refund straight away to save the buyer from waiting If he refuses to do this & you paid by paypal,open a dispute under the 'goods not as agreed' status, as you didn't get what you paid for. they will then chase a claim from him on your behalf. If he doesn't respond to the claim in 10 days you automatically win! let me know if it works out Quote Link to comment Share on other sites More sharing options...
Paola Posted June 13, 2008 Share Posted June 13, 2008 We never get post before 1 even if it is by special delivery Quote Link to comment Share on other sites More sharing options...
Cooks Posted June 13, 2008 Share Posted June 13, 2008 I get special deliveries left on my door step!.. I compained regularly that items could go missing, they never seem to care to be honest. Quote Link to comment Share on other sites More sharing options...
chickencam Posted June 13, 2008 Author Share Posted June 13, 2008 I have emailed him so I will see what happens. We had this issue a couple of years ago when someone bought an item from us a few days before Christmas. We posted it Special Delivery and it didn't arrive until the 27th December. We claimed a refund and refunded the buyer. I didn't know about the Paypal thing thanks Cinnamon Quote Link to comment Share on other sites More sharing options...
Cinnamon Posted June 13, 2008 Share Posted June 13, 2008 No problem. Give me a shove in the ribs if I can advise further Quote Link to comment Share on other sites More sharing options...
