Cinnamon Posted August 9, 2006 Share Posted August 9, 2006 We ordered a wonderful superking size oak bed in the Next sale a couple of weeks ago,& it arrived yesterday,badly damaged. They are now out of stock,so I have arranged for them to refund me & collect it. However,they cannot collect if for 2 weeks Now,this parcel is MASSIVE,completely blocks my hallway & we cannot get into the downstairs loo. I have told them that had it been in good condition it would be up in our room with me asleep in it,not blocking my entire downstairs. I have also told them that I am not prepared to be an unpaid warehouse for Nexts faulty items,& I will be putting it on the driveway,to which they have replied that I am liable should it be stolen (why - when I don't technically own it?,surely they are reponsible for it?) They won't budge on the pick-up date Ho Hum - I'm just glad I didn't also order the matress,duvet & new sheets Quote Link to comment Share on other sites More sharing options...
Martin B Posted August 9, 2006 Share Posted August 9, 2006 We order things from the Next Directory, and have never had a problem like that. Our local branch is quite well prepared and loyal. Quote Link to comment Share on other sites More sharing options...
Cinnamon Posted August 9, 2006 Author Share Posted August 9, 2006 Martin,I have never had this problem before either - but then again I have never had a 7ft bed delivered before Quote Link to comment Share on other sites More sharing options...
Martin B Posted August 9, 2006 Share Posted August 9, 2006 Martin,I have never had this problem before either - but then again I have never had a 7ft bed delivered before - We have, and it came in perfect condition. Quote Link to comment Share on other sites More sharing options...
Cinnamon Posted August 9, 2006 Author Share Posted August 9, 2006 Well, you were lucky you didn't need to send it back You may have been tripping over it for weeks Quote Link to comment Share on other sites More sharing options...
Martin B Posted August 9, 2006 Share Posted August 9, 2006 Good luck with it, Quote Link to comment Share on other sites More sharing options...
Trish Posted August 9, 2006 Share Posted August 9, 2006 Sarah, that's dreadful. Like Martin we've never had anything but the best service from them, although we never have anything that large. What a disappointment. I'd write a letter to the head office. Might not change anything but it would give you a chance to vent your frustrations Quote Link to comment Share on other sites More sharing options...
Lesley-Jean Posted August 9, 2006 Share Posted August 9, 2006 Try a complaint to their head office: Next Retail Ltd Desford Road Enderby Leister LE19 4AT Tel: 0845 4567777 Fax: 0116 2848998 I'm sure you have already thought of this though Quote Link to comment Share on other sites More sharing options...
Cinnamon Posted August 9, 2006 Author Share Posted August 9, 2006 Yep, the letter is winging its way to them now Quote Link to comment Share on other sites More sharing options...
Lesley-Jean Posted August 9, 2006 Share Posted August 9, 2006 I hope you made it nice and strong and included a chunk of chicken poo Quote Link to comment Share on other sites More sharing options...
Guest Posted August 9, 2006 Share Posted August 9, 2006 I hope you made it nice and strong and included a chunk of chicken poo L-J!!!!!!!!!!! Quote Link to comment Share on other sites More sharing options...
Lesley-Jean Posted August 9, 2006 Share Posted August 9, 2006 Quote Link to comment Share on other sites More sharing options...
Paola Posted August 9, 2006 Share Posted August 9, 2006 Never had anything from Next but have had nothing but trouble from Ikea. Cutting a long story short, I was eight months pregnant and a new sofa was meant to be delivered. However on the morning it was meant to be arriving, they called to say it was not. It would not have been to much of a problem except OH ex-wife collected the old sofa the day before. It took OH to threaten them with leafleting customers at their Croydon store about how badly we had been treated etc etc. It worked We never learnt our lesson and brought a super king mattress from them, now that is another long story........ Good luck Sarah Quote Link to comment Share on other sites More sharing options...
Paola Posted August 9, 2006 Share Posted August 9, 2006 I hope you made it nice and strong and included a chunk of chicken poo You are funny LJ Remind me never to get on the wrong side of you Quote Link to comment Share on other sites More sharing options...
Lesley-Jean Posted August 9, 2006 Share Posted August 9, 2006 I'm a pussy cat really. I just pretend to be mean Quote Link to comment Share on other sites More sharing options...
Popcorn Posted August 10, 2006 Share Posted August 10, 2006 Oh Sarah - I know how frustrated you must feel. I only live about 3 miles from NEXT HO, shall I go down and bang on the MD's door for you?! IKEA Quote Link to comment Share on other sites More sharing options...
