TAJ Posted February 3, 2009 Share Posted February 3, 2009 I just had my rablu to chicken conversion kit delivered. A day early (I had pre guessed this and decided to work from home today just incase!) - the box was completely broken all accross the top and down one side. Hopefully everything is there and unbroken as far as I can see but it really seems Nightfrieght's service is not improving. Tracy Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted February 3, 2009 Share Posted February 3, 2009 *tuts* Have you emailed Omlet? I'd recommend copying the email to James too. Quote Link to comment Share on other sites More sharing options...
TAJ Posted February 3, 2009 Author Share Posted February 3, 2009 Yes I e-mailed Hayley & she wants photos of the box, so I will copy James in when I do. Tracy Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted February 3, 2009 Share Posted February 3, 2009 Hopefully if everyone reports these problems, then something will be done. Quote Link to comment Share on other sites More sharing options...
TAJ Posted February 3, 2009 Author Share Posted February 3, 2009 They also ran the lorry over our next doors garden - leaving tyre tracks in her grass and she is really keen on keeping her grass perfect. Tracy Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted February 3, 2009 Share Posted February 3, 2009 They also ran the lorry over our next doors garden - leaving tyre tracks in her grass and she is really keen on keeping her grass perfect. Tracy Philistines! Quote Link to comment Share on other sites More sharing options...
Ain't Nobody Here Posted February 3, 2009 Share Posted February 3, 2009 It does make you wonder what they actually do to wreck all these boxes . Are they playing football with them in their lunchbreaks, perhaps . Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted February 3, 2009 Share Posted February 3, 2009 I think that it all just gets chucked into the vans and the depot ANH. Not a lot of care goes into it. Quote Link to comment Share on other sites More sharing options...
chelsea Posted February 3, 2009 Share Posted February 3, 2009 its crazy, what a way to run a business (nightfreight i mean) I would hate to work in their customer service department, you'd have complaint after complaint! Quote Link to comment Share on other sites More sharing options...
TAJ Posted February 3, 2009 Author Share Posted February 3, 2009 Well I am convinced the damage he did driving the lorry on to next doors grass was straight after I has refused to sign for it before checking the contents (he tried to just leave it around the back of the house when I was in!), then when I did sign I noted the box was damaged on the form - I don't think he was happy with me. Anyway the photos of the box & grass went to Hayley and she has already forwarded them to Nightfreight with a complaint - I am not convinced they will change their ways though. Tracy Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted February 3, 2009 Share Posted February 3, 2009 I doubt they will either Tracy - probaly don't care enough to do anything about it! Quote Link to comment Share on other sites More sharing options...
Aggienator Posted February 14, 2009 Share Posted February 14, 2009 Just found this thread after emailing my complaint about night freight to Omlet. I didn't think to mention the damaged box with the run in (everything was in and there was no damage to the content). I did lok in the back of the van and everything was all over the place. I did feel sorry for the driver who was clearly under a lot of pressure of targets, and had had his lorry loaded in a different prder from his round - he was thoroughly stressed. I suggested in my email to Omlet that they look at moving their contract. Cheers Aggie Quote Link to comment Share on other sites More sharing options...
Ain't Nobody Here Posted February 14, 2009 Share Posted February 14, 2009 In my discussions with Tony from Aviaries4U, I found out some interesting things about NightFreight. Tony uses them but uses the 2-man service (which obviously costs more). He says he has never had any customer complaints. He says Omlet use the one-man service which has a poorer rate of customer satisfaction (which we all know!) I wonder if Omlet should change the NightFreight service they use - the current one can't be doing them much good, if they're having to accept returns, re-deliver more goods and constantly deal with complaints. Quote Link to comment Share on other sites More sharing options...
