The Dogmother Posted July 28, 2009 Share Posted July 28, 2009 I love White Stuff clothing, so was grabbing the scissors when I saw a coupon for 15% off in a Sunday mag a few weeks ago, I noted at the time that it didn't have an end date on it. It festered in my bag for a while until I needed to get a frock for a party. Not sure about the voucher, I checked with an assistant on the way in; assured that it was valid, I tried on and chose my party frock, when to the cash desk where I was told that they'd 'had an email' and that the coupon wasn't valid. Annoyed, but with no time, nor inclination to go looking for another outfit, I paid and left. Just the other day, I emailed White Stuff, attaching scanned copies of the receipt and voucher. A prompt email back assured me that it IS valid and the mistake was with the staff at the store (which they will rectify for me). I should be getting 15% back in the post any day now. I am now impressed with them again Hooray for good customer service. Quote Link to comment Share on other sites More sharing options...
Scramble Posted July 28, 2009 Share Posted July 28, 2009 ooh well done I love their clothes , is it a nice frock? 15% - that's good, I've always thought that their customer service was very reasonable It just proves that a query is good Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted July 28, 2009 Author Share Posted July 28, 2009 It's the one in this photo: Quote Link to comment Share on other sites More sharing options...
Egluntyne Posted July 28, 2009 Share Posted July 28, 2009 It is good to hear of decent customer service for a change. Naughty of the shop though. Quote Link to comment Share on other sites More sharing options...
Scramble Posted July 28, 2009 Share Posted July 28, 2009 It's the one in this photo: Very pretty Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted July 28, 2009 Author Share Posted July 28, 2009 Thanks Scramble, can't see it on their site now Egluntine, I think that they just didn't know, so used the default answer If I hadn't been in a hurry, I'd have argued the toss. Doubt we'll have the weather to wear that frock again this year Quote Link to comment Share on other sites More sharing options...
Happy-Mama Posted July 28, 2009 Share Posted July 28, 2009 lovely frock! am glad the store got it sorted in the end Quote Link to comment Share on other sites More sharing options...
Jules. Posted July 28, 2009 Share Posted July 28, 2009 Great news You've been a very loyal customer of theirs over the years I only own one White Stuff item- a wrap-over top I spent over an hour in the Keswick shop last week trying things on ( sale items, of course!) and found the sizing all funny for the tops- some size 10 tops were too small, & some size 12 buried me. The many skirts I tried all fitted lovely, but in the end I just couldn't decide & also couldn't justify spending nearly £30 on a skirt- I'm going to keep my eye on ebay for bargains Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted July 28, 2009 Author Share Posted July 28, 2009 I only have a few things Jules.. all bought in sales. I had been lusting after this dress though and was waiting for it to go in the sale, good job I didn't as I can't see it in their online sale. I find the sizing odd too; the tops are usually too small and the bottoms are large Quote Link to comment Share on other sites More sharing options...
ubereglu Posted July 29, 2009 Share Posted July 29, 2009 That's good to hear about you getting the 15% back-it looks very nice too. I find their sizing weird too, with most of their clothes being huge. Quote Link to comment Share on other sites More sharing options...
