redfrock Posted April 17, 2010 Share Posted April 17, 2010 (edited) Hi all just a quickie to advise any Ocado devotees to check their receipts from this week / this weekend's orders. They seem to have had a glitch where a fair few of the special offers that are showing on their website have been charged at full price on the receipt. Mine has been overcharged by nearly £7 today. My actual food items have been ok, but loo rolls, toothpaste, toilet cleaner etc have all been charged incorrectly. I have emailed them and they have replied very promptly, with the approproiate over charge refunded, but I am not sure if they will automatically refund people or if you will need to contact them. Also it may be worth double checking as it may take a while for them to rectify the glitch edit...sp Edited April 17, 2010 by Guest Quote Link to comment Share on other sites More sharing options...
Purplemaniacs Posted April 17, 2010 Share Posted April 17, 2010 Thank you I had an Ocado order on Friday, I will check. Chrissie Quote Link to comment Share on other sites More sharing options...
abwsco Posted April 17, 2010 Share Posted April 17, 2010 Mine was OK from yesterday. Thanks for posting Quote Link to comment Share on other sites More sharing options...
redfrock Posted April 23, 2010 Author Share Posted April 23, 2010 bumping this up again as have had a problem with today's delivery as well . This time it is only on one item, and a different one to last week (none of which I have ordered again this week), so I'll be pinging them an email again this morning. Best check your receipts again this week peoples . Normally I don't check my receipts but think I am going to have to do so from now on Quote Link to comment Share on other sites More sharing options...
abwsco Posted April 23, 2010 Share Posted April 23, 2010 Will watch out for mine tomorrow. Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted April 23, 2010 Share Posted April 23, 2010 After your first post, I had an email from Ocado advising me that I had been wrongly charged for an item and that the difference would be credited to my card. I guess that they are on to it then. Quote Link to comment Share on other sites More sharing options...
