Omlet Smart Autodoor - New in box

[Noctilux2]

Anyone else come across Omlet accepting payment for an online item, not having it in stock, taking the money from your account anyway, & not telling you they don't have the item or when they / or you are likely to get it. Exceptionally bad business practice and customer service. In my case, the 21mtr fence at effectively £100. They have the money,my girls have no fence!

[The Dogmother]

Have you given them a ring?

[Snowy]

They don't normally take payment until the day before delivery

Give them a ring - they don't come on the forum often so are unlikely to pick up any complaints from here

[Noctilux2]

Have you given them a ring?

 

 

I have, with the response that it was "an oversight". I have however since discovered that a nearby Cube user has also had exactly the same experience. An endemic practice or oversight ? Hmmmm!

[Redwing]

I've placed several orders with Omlet with no trouble at all as have many of my friends. I dont think they are in the habit of doing this personally

[Duncan08]

Me too, I have always found their customer service very good.

We are all allowed the odd mistake, it's how they are dealt with.

[Ain't Nobody Here]

They're usually excellent at customer service so I'm sure you'll find they'll be only too glad to sort it out for you. I've always found them very obliging .

[lillybettybabs]

It more than likely just a stock control oversight - their system thinks that they have one in stock but they

physically don't have it.

It is a lot harder for online stores as everything is automatic so stock levels have to be precise or errors and these types of mistakes are made - With a shop you would see a empty shelf straight away.

[SueChick]

Hi - I'm sorry you have experienced bad service - I know that it is very frustrating!

 

I have to echo the above about Omlet - I have always found them very good. Such a shame tying haven't had a good experience but I'm sure they will soon sort it out.