Janepie33 Posted September 9, 2013 Share Posted September 9, 2013 My job entails working closely with children and families. I have been doing the job for just over 10 years and all the feedback I have received when I finish working with particular families has been very positive. Until today ........... An anonymous (but I think I know who it is from!!) feedback form was returned to our team today with a few harsh comments, ending with the words...... "More training is needed in all areas". I know in the whole scheme of things, this is rather insignificant, but I can't help feeling rather hurt as I felt I did a good job with this family. I had no idea they were unhappy and now do not even have the chance to find out what the problem was as the person doesn't want us to know who it was. Anyone else experienced anything similar? Quote Link to comment Share on other sites More sharing options...
Couperwife Posted September 9, 2013 Share Posted September 9, 2013 I wouldn't worry about one family being stroppy over 10 years, they probably had a row this morning! Buti know what you mean... I work in a school and we have what we term as "anxious parents" these are the ones that will complain if youhelp a child, and complain if you dont! You cant win! We know you are wonderful! Ignore the stroppy ones! Cathy X Quote Link to comment Share on other sites More sharing options...
Gertie Posted September 9, 2013 Share Posted September 9, 2013 Aw, it isn't a nice feeling getting bad feedback, especially when you've done your best. Perhaps they were hard to please, or maybe they had another agenda? I also work with the same type of clients and on one occasion had a very bad time. Myself, my colleagues, the school or head could do no right. It turned out though that the people in question had an alterior motive for their complaints which other professionals were aware of...it got them nowhere. It didn't stop us getting dragged through an official hearing etc.We survived but it was an unpleasant time for everyone involved. I just resolve to do my best...but I know I cannot please anyone and it's sometimes the ones you never expect that cause a fuss!!! Maybe try to focus on all those happy clients - often the ones that never give feedback to senior management, but undoubtedly the majority!! Quote Link to comment Share on other sites More sharing options...
Janepie33 Posted September 9, 2013 Author Share Posted September 9, 2013 Thank you ladies. Had a glass of wine, a moan to the family and a lovely text from a colleague and now feeling a bit better. You are right.I shall focus on the positive and ignore the negative family, who by all accounts are a very angry family. My service is the only one to ask for written feedback and maybe they used that one form to vent all their frustrations. Quote Link to comment Share on other sites More sharing options...
Gertie Posted September 9, 2013 Share Posted September 9, 2013 Well done for looking on the bright side. The evidence suggests that the odds were stacked if you were dealing with an angry family...and they were offered the chance to feedback! I'm sure your colleagues know how hard and well you work so believe them and not the complainers!! Quote Link to comment Share on other sites More sharing options...
Alis girls Posted September 10, 2013 Share Posted September 10, 2013 You'll never please everyone Janiepie - the British public are a fickle bunch. Have confidence in your abilities and the few times a client puts pen to paper and thanks you is wonderful. In the last week I have had a lot of difficult folk (work in GP land as a nurse) and last week I had a little cry in the kitchen at work cos someone ranted and raved at me (not personally but just one of a few) I told my boss I'd had enough and she was supportive - and a letter has been sent to the person explaining that what I had said was correct etc. It does hurt but we do a great job in a difficult world - hope you feel better. Ali x Quote Link to comment Share on other sites More sharing options...
