Omlet Smart Autodoor - New in box

[christyrose12]

I've had my cube for a couple of years now and where the trays go in a couple of holes have appeared along the seam. Are the cube bases hollow inside. Worried about mites breeding in there. Has anyone else had this problem? Sorry dont know how to attach photos.

[Chicken shack]

I've not noticed but will check when I clean it out. Use silicon sealant to seal the holes, the type you use around the bath. You can get clear.

[christyrose12]

Thankyou. I'll try that.

[Blackrocksrock]

Actually I would go back to Omlet and tell them if it is gone at the seams then it will be a manufacturing problem I would say - as not heard of anyone else having that problem. After 2 years it should not be doing that.

[christyrose12]

I've spoken to omlet today and they are sending me out a new base. I know cubes are expensive but omlet customer care is 10/10!!

[Orangediva]

That's fantastic! And very reassuring when spending a ton of money on set up

[Blackrocksrock]

That is good news - glad they stand by their product - it should last a lot longer than that for the price. Well done.

[Chicken shack]

Great customer sevice

[mimi5]

Hi Christyrose,

 

I had to check mine!!! No holes though I have always found Omlet excellent for after care, very helpful Always ask, they are the experts and their products are usually very durable! My cube is 3 and looking good I just need a good warm day to power wash it!

[christyrose12]

Yes it will be good excuse to give it a good clean as I am going to have to take it apart to fit the new base. My friend has just bought a cube after coming to see mine. I recommend them to everyone

[Purplemaniacs]

Great customer service.

 

Chrissie