soapdragon Posted August 25, 2015 Share Posted August 25, 2015 OH bought me a new iron back in June (soooo romantic!) but, last weekend, it suddenly refused to heat up properly. OH took it back to another branch of the store, with receipt, and was handed an replacement, boxed, and another receipt. He got home with the new iron last night and, when I opened the box (which wasn't actually properly sealed), I was horrified to find the iron was still full of water and had scorch marks on the base Clearly been previously used, returned to store and put back on the shelf. I called the store straight away and, luckily, as the store line was busy I got through to the main call centre in Dundee. I asked to speak to the most senior person and got the Duty Manager who was horrified when I told her the story. However, although she offered a £10 credit voucher - which I did accept - she could only advise me to return it to a store for replacement or refund (as if I 'd have another one of the same brand/model after two clearly failed Tho I as hoping,as a major supermarket, they could deliver a new on the following day OH is getting another iron from a different supermarket today and I'll have to take the 'used' one back when I shop on Thursday. Moral of the story; when you buy something its a good idea to open the box before you leave the store to check the product!!!!! Quote Link to comment Share on other sites More sharing options...
Charlottechicken Posted August 25, 2015 Share Posted August 25, 2015 Wow! You'd think someone would check the condition of the returned stock! Glad you've (almost) got it sorted though Quote Link to comment Share on other sites More sharing options...
soapdragon Posted August 25, 2015 Author Share Posted August 25, 2015 Wow! You'd think someone would check the condition of the returned stock! Well, yes, esp as stock is usually returned for a reason (ie; faulty!!!) Quote Link to comment Share on other sites More sharing options...
ubereglu Posted September 2, 2015 Share Posted September 2, 2015 That's awful. It reminds me of when we'd gone to Comet/Currys to buy a hoover, paid for the more expensive one and then the one they got from the stockroom turned out to be the lower power one-not the one we ordered. Unfortunately we only noticed when we got back home, (it was blue and not maroon...), so we popped back out and got it changed! Quote Link to comment Share on other sites More sharing options...
percy049 Posted September 2, 2015 Share Posted September 2, 2015 At least they were helpful on the phone line! Quote Link to comment Share on other sites More sharing options...
