Luvachicken Posted December 7, 2015 Share Posted December 7, 2015 Last year hubby bought me an XCut machine Sadly a few weeks ago I accidentally broke it and it was just over a year old. Hubby took it apart to find the cogs had broken. The strange thing is that I had cut out 11 shapes already and just needed one more when it made a big clunk and the handle wouldn't go round. Anyway, hubby contacted the people we got it from and they said they would get XCut to contact us - but XCut never did. Hubby contacted the company again who said they would contact XCut again x 3 To cut a long story short, the company we bought it from - Craft Superstore - sent us a brand new machine and took the old one back. Well done to Craft Superstore and thank you too Quote Link to comment Share on other sites More sharing options...
soapdragon Posted December 7, 2015 Share Posted December 7, 2015 Wow , if only all consumer probs were solved like that!!!! Quote Link to comment Share on other sites More sharing options...
WitchHazel Posted December 8, 2015 Share Posted December 8, 2015 What great service! O haven't hear of them before, thank you. Quote Link to comment Share on other sites More sharing options...
Luvachicken Posted December 9, 2015 Author Share Posted December 9, 2015 What great service!O haven't hear of them before, thank you. Lovely crafty stuff Sparkly paper is especially addictive Quote Link to comment Share on other sites More sharing options...