Boris70 Posted February 1, 2008 Share Posted February 1, 2008 Hello, Just feel I need to warn people about the awful Phones4U service. As some of you may know we moved house in August (so I could get more chickens and OH got a new job). My old mobile phone didn't work in the house, so I wandered into town 3 weeks ago and got a new phone from Phones4U. The phone was great - service was rubbish, but a great new phone. I then ported my old phone number over from the old network, which took a week, then tired the phone with my built in car kit - and it didn;t work - some compatibility issue apparently, so I took the phone back within 2 weeks to the shop and cancelled the contract (which took over 2 hours to do, and I had to feed my little baby boy while there as it took so long). 1 week on from this - I find out that they haven't cancelled the contract at all, so I'm still being charged for it even though the phone has been sat in their cupboard for the past week - some issue about the changing of the number has made it impossible for them to do anything, but they couldn't be bothered to tell me. Even more infuriating, I've been into the shop twice and have also phoned them on 2 ocassions to be told - yep all cancelled. It's so infuriating, OH has just been doing a sit in in the shop for the past 3 hours to get this sorted. He;s just got home with all the documents saying that everything is cancelled, but that it has to be logged as a call - so we'll see what has happened to this contract. Am I the only one this kind of thing happens too? Feel a bit better now - sorry for the rant, Quote Link to comment Share on other sites More sharing options...
hillfamily Posted February 1, 2008 Share Posted February 1, 2008 you rant all you like Vicki - I can't stand poor customer service Hope it's all finally sorted *fingers crossed* Quote Link to comment Share on other sites More sharing options...
Egluntyne Posted February 1, 2008 Share Posted February 1, 2008 Rant away. Sounds like they owe you money if you have paperwork which states the contract as cancelled. Time we had some more pics of baby Boris. Quote Link to comment Share on other sites More sharing options...
chocchick Posted February 1, 2008 Share Posted February 1, 2008 OH had loads of problems with a mobile at another shop which wouldn't give him a PAC code (which is illegal) until he put on lots of pressure on them, and had problems setting up a new contract. Then he had to put pressure on them to keep the offer he had as they messed up and were going to remove the deal as the contract had been cancelled and redone-by them! I think these things just happen, so I wouldn't worry. I feel like that sometimes. Quote Link to comment Share on other sites More sharing options...
Cinnamon Posted February 2, 2008 Share Posted February 2, 2008 Crikey,what a rubbish experience you have had. I always use Phones4U, & have found them to be brilliant. The one time I did have a problem ,when they told me I could reduce my contract after a year but couldn't until 18 months,they repaid me the difference in cash there & then in the store. Complain the head office in writing, & I am sure you will be compensated for your time & trouble. Quote Link to comment Share on other sites More sharing options...
One Man Banned Posted February 2, 2008 Share Posted February 2, 2008 I always use Phones4U, & have found them to be brilliant.The one time I did have a problem ,when they told me I could reduce my contract after a year but couldn't until 18 months,they repaid me the difference in cash there & then in the store. That's interesting. I got my Prada phone from Phones4U as o2 we're being silly about it. I've had to go on an Orange 18month contract and they told me they'd get me out of it after 12 months. Perhaps that's how they do it - they buy you out of it.. A xx Quote Link to comment Share on other sites More sharing options...
Cinnamon Posted February 2, 2008 Share Posted February 2, 2008 When Hubby & I last went in for a phone for him they bought out his contract & paid him £100 to get an new contract. I was sat there bored while he did his thing & they offeded me 3100 to upgrade too So, 2 top of the range new phones,free of charge & we got paid £200 for the priviledge. I sold one phone on ebay the next week for £250 Quote Link to comment Share on other sites More sharing options...
Boris70 Posted February 3, 2008 Author Share Posted February 3, 2008 The good news is OH sat in the shop for 2 hours on friday and me being in there for over 7 hours (we've been in this shop for over 14 hours in total) - is that my contract has hopefully been cancelled - number doesn;t work anymore anyway. I have my original phone number, and I now have a new phone from mobilestoyourdoor on a better offer - so I'm happy now (well I can sleep again - and sleep is precious when you have a 12 week old baby!). Glad some people have had a good experience, I have written to head office when I was sold the phone as it took so long, but they didn't say anything (I felt better though!) - coincidently this was the same day I wrote to M&S complaining they had no freerange chicken on sale (they are yet to reply!) Thanks for the support! Quote Link to comment Share on other sites More sharing options...