Poo help please!

[binka]

I'd been out shopping and came back to find a

 

Came a day early!

 

 

 

 

 

I've managed to put it together BY MYSELF in just over an hour! If I hadn't put the wheels onto the base back to front then I'd have done it in less than an hour.

 

There are definetly big gaps which I'm a bit concerned about. When you stand at the back of the cube you can see the into the cube and then through the pophole and see the grass n the lawn infront of it. Is it meant to be like that?

 

 

Also gaps here

 

 

Certainly looks like it will be a bit draughty, but more concerned about rain coming in.

[Ain't Nobody Here]

What a nice surprise . (Is that Night Freight up their usual tricks ? You're lucky it wasn't damaged as well as early ).

 

Well done putting it up by yourself so quickly .

 

Re the gaps, I don't have a cube but there are a few cube owners with "gap issues" . Here's one current thread about it.

[binka]

Omlet did warn me it might be a day early. Must admit its very scuffed. I was a bit disappointed about the state of it (you can see the scuffs on the photo), but I guess it will be mucky and covered in chicken poo soon enough.

 

I've read the thread about the gaps. Its a bit of a worry that I may have leaking issues with it. I'm sure I'll find out soon enough.

 

Thanks.

[Jules.]

mine came a day early too

 

it does look scuffed- I don't think it should look like that

 

mine is a recon one, & had hardly a mark on it.

[binka]

I did actually wonder if mine was a 2nd hand one.

 

It was quite mucky and to be honest from the scuff marks I think it must have been like that before being packed. The boxes didn't look damaged

[abwsco]

Binka, is it not a recon one then. That's dreadful

[Cooks]

totally unacceptable IMO, contact them and let them know your not happy

[binka]

No it isn't, I paid the full wack for it. Not very happy with it to be honest the more I think about it. I suppose it is only cosmetic, but it will get ingrained with muck in the scratches that won't come out and will no doubt affect resale value if I ever decide to sell. When it costs so much you do sort of expect it to be perfect.

 

Its the purple roof and sides of the cube which are the worst and I didn't notice it until I'd done the wheels (twice) and wasn't stopping then halfway through!

[Ain't Nobody Here]

Sounds to me like Night Fright have done their worst again . Do you still have the packaging? If so, I'd get pictures of any damage to the boxes if you can.

[binka]

Yeah, think I'll email them tomorrow to be honest and ask for advice on the gap and tell them about the scuffs as well. The gap looks wrong, have been looking in the brochure and those look like a flush fit.

 

Hubby is there fiddling with it now in the dark trying to sort the gap out.

[abwsco]

Like you say binka for the money it costs, particularly when people are spending less, you expect something that cost so much to be perfect!

[binka]

I have still got the boxes. They seemed OK though. In the first photo at the top is a pic of the boxes. I suppose one of them looks a bit misshapen at one end/corner - but that was it.

[chelsea]

I would definitely complain about the scuffing. You dont expect a brand new product of that value to arrive in that condition.

 

The gaps are another reason I hate my cube, I know chickens are meant to have ventilation but that is ridiculous.

 

Excited for you that its arrived though.

[SLK69]

Hi,

 

I have a purple cube too - but I don't have your gaps ! I did have ladder holes that couldn't all line up, but we live with it. (took 2 of us 2 hours to put together)

 

As the alternative is a wooden coop and I fear the red mite, what's the choice? - have just bought plastic roosting bars for the cube too (which arrived broken) but have heard they are easier to clean.

 

Good luck with the tweaking - is your ground totally flat ? sometimes that doesn't help.

 

As a plus, when our wheel unit snapped 10days after purchase we got a new set really quickly.

 

 

Susie

[Seagazer]

The gap is definitely not right. I've got a cube and it doesn't have any gaps although it was put together by a nice omlet man. I think you might have to re-adjust it.

 

But I would definitely not put up with the scuffs on the cube, thats just not right. Get onto omlet. As you say the boxes actually looked in fairly good condition.

 

I would send them the photos on here and ask them what to do.

 

Hope you get it sorted out.

[Guest]

I probably like lots of potential omlet customers have been considering to get an omlet product for over a year, got to say their customer services does get really efficient reviews so I am sure they will promptly sort it out for you!

 

But yours is not a good advert . you should def notify them to get this sorted out as you have spent a lot of money on this product. It should be in A1 condition. The scuffs are really obvious..dont even see those on second hand pics! I think your hens would be happier in a draft free cube too?

 

Let us all know as I am interested to know being a potential customer, you def need to let them know now. If they dont know they cant fix it??

 

Good luck and have fun , just wish i could afford one of these..I will keep dreaming...

 

indie999

[WitchHazel]

Congratulations on the arrival of your Cube.

 

I have a Cube - and those gaps aren't normal.

[Dodge77]

For what its worth being someone who is unfortuneatly priced out of the cube/eglu market i would be BLEEPING fuming if my precious and expensive goods arrived in that state !

[binka]

I spoke to someone at Omlet this afternoon who has given me some very helpful advice fore readjusting brackets to try and lessen the gap. I don't have the time to do it now so will have to wait till the weekend. Hopefully hubby may get carried away and do it for me by then as well.

 

They said sorry about the scuffs.

[Cooks]

They said sorry??? that's not good enough is it!, I am sorry but this is getting terrible, they have sold you a cube that is scuffed therefore should be reduced down in price IMO. I wouldn't settle for that if it were ME.

[binka]

I was kind of hoping they might offer to knock some money off, I'm just too polite (or a wuss) to ask! He's seen the photos by the way so he knows how bad it is.

[Guest]

Please let us have an update, agree re scuffs, a few years ago i bought a forsham duck house and they are really good for a small fee I think it was £15 or something like that they put the product together(it was wooden and well built lasting for 9 years up by a very damp pond area). It does seem those customers that live in the Omlet ZONE seem satisfied always with the product.

If you cannot tighten the gaps up I wouldnt be happy with this as if it leaks the nesting area will get wet and if it gets wet in the cold weather it will ice up...just like an ICE CUBE!!

Hope Omlet will make this good for you and will make you another satisfied customer, they were happy to take your money. Or ask for it all back and reorder again!

 

How disappointing...um...

 

Good luck

indie999

ps I am now thinking to get a second hand one as at least it will be put together for me! Sorry!

[Cooks]

I was kind of hoping they might offer to knock some money off, I'm just too polite (or a wuss) to ask! He's seen the photos by the way so he knows how bad it is.

I would contact them again if you are happier do it via email, thats not very good of Omlet IMO.

[Seagazer]

I'm quite shocked actually that they just said sorry - surely its against trading standards or something. I know the scuffs don't actually make a difference to the way it works but wouldn't it be classed as a 'second' and then surely be priced lower I mean you wouldn't buy a new car with scuffs along the side for full price would you?

[Cooks]

my thoughts exactly! we all save hard for our cubes and to be sent one scuffed!! I would go ballistic