Ammonia smell in coop-first time owner

[xScrunchee]

Sorry if this has been posted before but thought it was well worth a read

 

 

Here

[Chickvic]

That's interesting and worth bearing in mind!

[Happy-Mama]

Hi, i've not seen that before, though have noticed some shops offering a 2yr guarantee I didn't realise it was EU law.

[Redwing]

Thats very interesting thanks for posting it!

[Guest]

Hi I remember reading this recently and its really good that us mere mortals can find out something in the wonderful EU that will benefit us for a change

 

However I am amazed with re cycling constantly at our heels that products are not made to last anymore ie white goods. Manufacturers should be made to produce goods that last,

 

 

when I was a small child in the 60s my mother bought one of the first Bendix automatic washing machines..her friends were so jealous. When we moved house it came with us and weighed a lot(I remember the complaints from removals etc)

 

It lasted 18 years ..these days I imagine most of us think we look at 5 years. Oh she also had an Austin that was 38 years old!!! Can you imagine that

 

Now I am wondering why miele recently gave me a free?? 5 years guarantee on parts and labour if I bought before a certain date!!!

 

indie

[Chucky Mama]

I tried quoting this with Sainsburys re a fridge I bought off them that went kaput about 2 weeks after the warranty ran out. There were loads of post on forums about the same fault. They wrote back saying effectively 'sorry but go away, your warranty has run out'

[chick wiggle]

That is so interesting Jay, I have actually printed that off to keep somewhere just in case I need to show some retailer in the future. Obviously when I need it I wont be able to find the 'save place' I put it in

[xScrunchee]

From now on I will most definitely fight for my rights (Now that I know what my rights are)!

 

My Roomba is away at the mo being repaired for the third time and the 1 year guarantee runs out at the end of the month and I was worried about what I would do when it goes wrong again. I will now make sure that they carry on repairing it for the next 12 months

 

What does it mean in the bit where it says about 6 years in England?

[chrisnrob]

Hmmm - we're currently going through this saga with Chris's iPhone which is now 16 months old but was only 14 months old when we started! It resolutely refuses to connect to WiFi networks which kinda removes one of the great advantages of the phone.

 

O2 repeatedly say that the 12 month guarantee is with apple and we need to take it up with them. Despite telling them that the contract under the Sale of Goods Act is with the O2 store that it was purchased from, they still say we have to take it up with apple (who incidentally say they can do nothing as it's over 12 months old so we need to take it up with O2). O2 Head Office didn't want to know, despite us quoting the relevant legislation.

 

It's currently with our local Trading Standards Dept having been passed to them from Consumer Direct. We've had to supply them with all manner of evidence, send recorded delivery letters to O2 and wait 14 days for no reply. Waiting to hear back from Trading Standards now...

 

Rob

[xScrunchee]

How frustrating!!

 

Very annoying that we have rights yet we have to fight for them and not always with the outcome we are actually intitled to.

 

Best of luck with it and I hope that now Trading standards are involved-it all works out good for you.

 

Ooo, makes me mad!!!

[Happy chickens!]

Another thing that may help when you are locking horns with a retailer over this is to check your household insurance - lots of people take legal insurance out with this for a small amount and there is often a free phone number for legal advice. They will help you with wording for letters etc then and it makes you feel a lot more confident about standing your ground.

 

I have always found that sales people know nothing about consumer law, but if you start spouting it to a manager, they soon back down - not worth the time for them to argue.

[Old Speckled Hen]

There is no such right.

The original inaccurate piece produced by The Guardian has been copied by The Daily Mail.

At present consumer protection extends to six years, five in Scotland, and covers the right to repair of faulty merchandise or replacement if that is not possible.

The onus to prove such fault is on the buyer after the first six months.

 

The EU directive concerned is :-

 

http://ec.europa.eu/consumers/rights...e_final_EN.pdf , a long rambling document as you might imagine.

 

Among other things it will allow the seller to choose between repair or replacement

 

The OFT is of the opinion that the new directive will reduce levels of consumer protection particularly as distance selling provisions are changing.

 

The whole directive is poorly constructed so therefore full of loopholes.

 

As it stands consumers in the UK will lose the right to reject faulty goods and obtain a full refund.

The proposal also is to reduce the period that the seller is liable for faulty goods from 6 years to only 2.

 

As mentioned store staff usually know nothing about consumer law so it's really worth having a crack at management. Even though the law is unclear the store may well back down.