Eglu Go With 2m Run For Sale

[bluekarin]

we have just found out that Scottish Power are charging us £50 to cancel our contract with them as we have, in an effort to save some money, moved to E-on. This has been done, we feel, in a very sneaky way. A D/D payment was refused last November as we had insufficient funds in our bank account, so they, feeling that we were now high risk, despite not missing any D/D payments in 4 years, changed us to a fixed rate tariff which is a higher price. In doing this, we have then been put on another contract, a new one, so we have to be with them for however long that contract is for. Apparently, this is all in their t&c's so I think we will have to take the £50 on the chin! But I can't believe a company can do this - change the tariff you are on and in doing so you effectively become a new customer, despite however long you have been with them, and then we get charged if we have to change suppliers as we can't afford them and feel their rate is too high.

 

Has anyone else encountered this? If so, what did you do?

 

Oh, and they are now looking back at the recorded phone calls between them and hubby, to see if they had actually told him of this charge. I wonder if we will be charged for this?

[xScrunchee]

I had a recent problem with Scottish power.

They sent one of their reps round to 'test' my meters and the man told me that even though he worked for Scottish power-he was calling around the area simply to test peoples meters to make sure that they are on the right tariff.

 

He assured me and even promised twice that he was not trying to get me to change suppliers as I explained that I was happy with British Gas.

 

After 20 minutes and a burnt dinner because he was talking so much-it turned out that his intention was to get me to change suppliers (even though he still did not directly admit this)!!!!

 

I was not very happy and reported him to Scottish Power as well as having to let BG know that despite what they get told-I did not want to move over to SP. (I have had letters in the past to say that I am changing suppliers even though I had not agreed to do so).

 

I got an appology letter from Scottish Power.

 

I was angry in case they do this to other people who may just take him at his word.

[bluekarin]

Their practises make me so angry! I had someone (not sure which energy company they were with) many years ago come into my house and try to get me to switch over. I think I mentioned this on here some when last year. I had my three kids with me, who were all very young. In the end, I did the weak wife act and said my husband deals with these things and he eventually left. The same guy however, went to my parents when my mum was home alone and put his foot in the door so she couldn't close it!!! My dad and brother, when they got home and she told them, we straight out looking for him

[docsquid]

The energy companies are incredibly sneaky. We had our supply changed to three phase when we built our extension to permit us to use better quality machinery in our garage (like compressors and welders). We got a new account number for this. But we kept getting bills and requests for reading on the old meter that was taken away under the old account number. They kept estimating a bill then taking money on direct debit. They sent people round on more than one occasion to take a reading from a non-existent meter. It took years to get them (was Powergen, now EON) to acknowledge that the old meter, and old electricity supply, didn't exist, and to refund the money taken.

 

I'm very fed up of the people trying to sell you energy contracts on the doorstep. It has been quiet over the last few weeks with the bad weather, but I bet as soon as the Spring comes it will start again

[majorbloodnock]

we have just found out that Scottish Power are charging us £50 to cancel our contract with them as we have, in an effort to save some money, moved to E-on. This has been done, we feel, in a very sneaky way. A D/D payment was refused last November as we had insufficient funds in our bank account, so they, feeling that we were now high risk, despite not missing any D/D payments in 4 years, changed us to a fixed rate tariff which is a higher price. In doing this, we have then been put on another contract, a new one, so we have to be with them for however long that contract is for. Apparently, this is all in their t&c's so I think we will have to take the £50 on the chin! But I can't believe a company can do this - change the tariff you are on and in doing so you effectively become a new customer, despite however long you have been with them, and then we get charged if we have to change suppliers as we can't afford them and feel their rate is too high.

 

Has anyone else encountered this? If so, what did you do?

 

Oh, and they are now looking back at the recorded phone calls between them and hubby, to see if they had actually told him of this charge. I wonder if we will be charged for this?

 

Were you made aware of their intention to change your contract? Did you agree to it? If either is a "no", I suspect that could be a legal minefield for them.

 

After all, a contract in general terms is a collection of conditions agreed to by all relevant parties as the basis for doing business. Changes one party wants to make to those conditions have to be agreed by the others before they can become an enforceable part of the contract. Might well be worth contacting the ombudsman and finding out exactly what your rights are.

[bluekarin]

We've just had a phone call from them. They've checked through the phone call and apparently they told hubby about this charge during said call. We don't recall them sending us any information about the changes, but I shall have to check through all our paperwork to see if this is the case. It's probably in some minuscule print in their T&C's, and who reads those? It's a case of their word against ours, and if we were to take this up, it's a lot of time and effort on our part against them and their dedicated legal team.

[stoice]

Can you ask to hear the phone call too? Judging by how 'honest' they have been so far, I'd question if they were telling the truth now.

[freddie]

In their defence . scotish power were the only Co not to screw up when my mum died ans sorted everything out with regard to closing the account promptly and smoothly.

Every other utilities/council/ building soc was the worst nightmare,

I got compensation from all the others. that's how bad it was!

[Alis girls]

The gall of these people amaze me. Something different entirely I went to renew car tax at PO last week and the girl was looking at the Insurance cert and said " we do insurance too" I declined the offer as was in a rush and I like to discuss it with OH which is my chocie and that of many of us. She did the disc etc and then said " can I have your details" to which I replied replied " what details, what for?" she replied it was for their insurance. I was sooooo cross , I grabbed my stuff and flounced out. How dare she assume I had said yes when I hadnt. I should have reported her to her superiors. These people shoudl be hung drawn and quartered. I hate being put on the spot like that

[missuscluck]

We have had similar with a telecom company called Unicom at work who very kindly 'rolled' our 3 year contract over for us onto another 3 year contract without telling us or giving any warnings our existing contract was about to expire. We happened to call them a couple of days after this magical date to tell them we were thinking of moving to be told that we couldent as we were days into a new 3 year contract and if we left they would charge us 3 years worth of line rental and a proportional cost of the calls we would have made had we still been with them. We were quoted about £1800.00 if we left.

 

Mrcluck hit the roof big time and after many calls and lots of shouting we ended up agreeing to a one year contract. We were delt with appallingly and in a very unprofessional manner. Apparently it all legal as in the original contact we signed it states that they can roll over the contract if you dont let them know within exactly 3 months of expiry that you wish to move.

 

I think some changes have been made to legeslation governing utility contracts latley to stop this happening.