Used Omlet outdoor rabbit run Width 2.2m Height 2.05m Length 3.1m vgc.

[Janty]

Last week we had a big sort out and started to declutter. As ebay had a free listings weekend, I put a load of stuff on there. One thing was a bracelet that looks like a Pandora but isn't so I made this very clear in the listing that it was not a real one. Ebay removed it. I then had to do an ebay tutorial before they would allow me to list anything else. Part of the tutorial mentioned that ebay did not treat it's customers unfairly. After completing the tutorial, I e-mailed e-bay arguing that it did exactly that. Every time I look at eglus, it has at least four or five items being sold that aren't eglus but they just mention the name. They wrote me an e-mail back saying that they didn't treat customers unfairly, etc. but the non eglu items that mention the name eglu are still there. I have just sent them another e-mail.

 

[Charlottechicken]

Was your listing pulled for keyword spamming?

 

I had a listing pulled for that a while ago. Like you, it was unintentional, I was trying to describe the item the best I could. As Ebay don't police their own site, I think any items like that are reported by other users, sometimes maliciously I believe, to remove competition.

[Sheilaz]

..... Every time I look at eglus, it has at least four or five items being sold that aren't eglus but they just mention the name. They wrote me an e-mail back saying that they didn't treat customers unfairly, etc. but the non eglu items that mention the name eglu are still there. ...

 

That's because no one has reported those items, but they do remove "keyword spamming" items if they are reported. I have reported "eglus" in the past as I believe it isn't right for people to use a popular Brand name to shift another make, the rules are there for a reason, so reports aren't just malicious or from competitors.

 

So Janty, I can understand your frustration at innocently listing an item & having it pulled, but I think Ebay are correct to have that rule, and it is a fair one. If something slips through, because it's not reported, that is unfortunate but not unfair.

 

Anyway, good luck in relisting your items.

[Tutti Frutti]

I've been looking for an expensive brand of motorcross boots for ages and have reported listings that use the brand name on inferior boots. Sometimes they're pulled - but if they have bids, then it seems they're NOT

 

I even reported one listed as the expensive brand and in the photo it showed the right branded BOX but the boots were a far inferior make! But it had bids and so wasn't pulled

[bluekarin]

I understand it is annoying for you, but as an ebayer buyer (and I do sell as well) I find it incredibly frustrating searching for something, to have a load of other things come up that are nothing to do with my search. For example, I was looking for a particular Monsoon top, and one came up that was listed as Monsoon, but was in fact Florence and Fred - a Tesco top - and when you have about 30 pages to search through, it can become annoying. And as I was a tad annoyed, I reported it Did ebay do anything? Nope!

 

But that said, if it is genuinely a lookie like but of a different name, then I think you should be able to say 'like xxxx' in the title.

 

I've recently won a a pair of Next jeans, similar to pair I bought in a charity shop a few months ago, which I have worn amost to pieces and wanted a replacement pair. Anyway, I didn't check the info properly and it turns out they were maternity. Don't need those anymore. So I had a convo with the seller, and it turns out they were listed as maternity, but for some reason ebay chose to list the maternity stuff with the regular stuff!!! Luckily the lady was very helpful, and said she has learnt something from this too and will say if the item is maternity wear in the description from now on.

[Cinnamon]

Annoying, but necessary.

Keyword spamming is a pain for the buyer,but when a genuine seller gets pulled up,that's frustrating too.

I once had a listing pulled for a used top as I had described it in the title as nearly new..........apparently as it wasn't new,I couldn't use the word new at all..........

 

I have reported keyword spamming in the past,but it seems that ebay have no flexibility when it comes to pulling these listings

[Janty]

I understand why my listing had to be pulled and accept that but hey still haven't removed the items that I highlighted to them in my argument. Surely it has to be the same rules for everyone.

[Sheilaz]

I see what you mean Janty.

Perhaps they don't have the facility to remove ones highlighted in an email, but would pull them if reported via the report button individually?

I've made you a big cuppa because Ebay is great most of the time, but can be so frustrating other times, I do sympathise. Well done on the decluttering, I've lapsed!

[Charlottechicken]

Annoying, but necessary.

Keyword spamming is a pain for the buyer,but when a genuine seller gets pulled up,that's frustrating too.

I once had a listing pulled for a used top as I had described it in the title as nearly new..........apparently as it wasn't new,I couldn't use the word new at all..........

 

I have reported keyword spamming in the past,but it seems that ebay have no flexibility when it comes to pulling these listings

 

My keyword spamming was in the main description, not the title, and I didn't realise you could search through descriptions at the time, never did it again! A friend's hubby was selling some jeans and kept getting his listing pulled for using a word referring to another brand, and found out the only other person selling the same jeans was using the same word but was not getting pulled, so he reported him!

[Cinnamon]

It is a pain, I agree.

 

I guess they don't have the staff or facilities to go through each listing themselves though,& have to rely on ones being reported by other eBayers

[Tutti Frutti]

I've complained about "eglu" listings as well but, apparently, it's not trademarked so can be used in a description or title

[Cinnamon]

Not if its Keyword Spamming,it can't.

Thats why I couldn't use the word new,as in nearly new on my listing.

[PapaJuliet]

But if it LOOKS like A-N-Other brand but isn't, you have to make that clear otherwise you may get pulled / reported for selling it as A-N-Other brand (even though you might not be).

 

So how can you describe it accurately while making it clear you are not trying to sell it as something it isn't?

 

PJ

[Janty]

But if it LOOKS like A-N-Other brand but isn't, you have to make that clear otherwise you may get pulled / reported for selling it as A-N-Other brand (even though you might not be).

 

So how can you describe it accurately while making it clear you are not trying to sell it as something it isn't?

 

PJ

 

That was my point in the description. I didn't want to disappoint anybody who thought they might be buying a real Pandora.