grracee Posted October 9, 2011 Share Posted October 9, 2011 I was wondering if anyone with a Blackberry could help me. I purchased a Blackberry Curve 9300 yesterday on pay as you go from Orange. I have activated my new sim card but when I put it in it says I am recieving Orange signal but I cannot make any calls/send any texts or set up my e-mail on there. When I try to do this it says 'Service Unavailable' but yet it lets me go on the internet browser. I have also tried my old Orange sim card in the phone and it's exactly the same. Any ideas on how to fix this?? Thanks . Quote Link to comment Share on other sites More sharing options...
Chucky Mama Posted October 9, 2011 Share Posted October 9, 2011 Go to menu and then to 'Manage Connections' and make sure that 'Mobile Network' is ticked. Quote Link to comment Share on other sites More sharing options...
snowberry Posted October 9, 2011 Share Posted October 9, 2011 Have they sent you the links that you need to set up email etc? Quote Link to comment Share on other sites More sharing options...
grracee Posted October 9, 2011 Author Share Posted October 9, 2011 Go to menu and then to 'Manage Connections' and make sure that 'Mobile Network' is ticked. Yep, it's ticked It's odd as it will let me go on the internet but I can't do anything else. When I go on 'Service Status' under Mobile Voice it has Phone Number: 078- - - - - - - - Status: Not Available Connection: Not Connected I'm guessing this is the problem but I can't seem to change it. It was working okay yesterday as it allowed me to send texts but now won't. If I can't get it going I'll have to take it to the Orange shop tomorrow. Quote Link to comment Share on other sites More sharing options...
Chucky Mama Posted October 9, 2011 Share Posted October 9, 2011 I'd give Orange a ring and they should be able to sort it over the phone. Quote Link to comment Share on other sites More sharing options...
grracee Posted October 9, 2011 Author Share Posted October 9, 2011 Okay thanks Quote Link to comment Share on other sites More sharing options...
Griffin Posted October 9, 2011 Share Posted October 9, 2011 Can you get an Orange signal where you are? When I ordered a Blackberry on Orange I had to send it back because the only time I could use it was upstairs at a certain window if the wind was in the right direction Orange didn't think that was a problem but I did Quote Link to comment Share on other sites More sharing options...
grracee Posted October 9, 2011 Author Share Posted October 9, 2011 Can you get an Orange signal where you are? When I ordered a Blackberry on Orange I had to send it back because the only time I could use it was upstairs at a certain window if the wind was in the right direction Orange didn't think that was a problem but I did Yep, Orange signal here is really good and I've got a signal as it says Orange at the top & I've got a good few bars and it allows me to go on the internet aswell just no calls etc. Going to call them in abit to see if we can sort it out Quote Link to comment Share on other sites More sharing options...
Willow Posted October 10, 2011 Share Posted October 10, 2011 How are you getting on ? I went to text someone today on my new blackberry and because their mobile number had been saved as their 'work' number I got an error message saying service not available. I wonder if that might be why you could text and then couldn't ? It threw me as I'm sure it hadn't really mattered on my old blackberry. Quote Link to comment Share on other sites More sharing options...
Chook n Boo Mum Posted October 10, 2011 Share Posted October 10, 2011 I don't think it being set as a work number makes any difference, if more than one number is stored for a person I get asked which number to use.....today Blackberry has been "offline" or however they choose to term the lack of service BB users have had ! Quote Link to comment Share on other sites More sharing options...
grracee Posted October 10, 2011 Author Share Posted October 10, 2011 Well, it worked yesterday until late last night but have still had the problem since then. We rung up Orange today and have been told that all blackberry's on Orange are down - I know alot of people are having problems, apparently Blackberry are updating their server and they said that it should be back working tomorrow so will wait and see. I also read that to use the blackberry services, bbm, e-mail etc. I need to ring up Orange to set up a data-plan which I didn't know so will sort that out and fingers crossed everything will work then. Quote Link to comment Share on other sites More sharing options...
Griffin Posted October 10, 2011 Share Posted October 10, 2011 I'm with O2 and have been without emails & internet on my Blackberry all day, along with the rest of the country. I was bored to tears tonight at work tonight without Twitter & Facebook Quote Link to comment Share on other sites More sharing options...
Purplemaniacs Posted October 10, 2011 Share Posted October 10, 2011 Ahh to get a signal at home I have to use UMA (I think) as coverage is so poor. I can't get that to work today would all these other problems cause UMA to fail to? Chrissie Quote Link to comment Share on other sites More sharing options...
grracee Posted October 11, 2011 Author Share Posted October 11, 2011 Well mine still isn't working, fed up now - have rung Orange 3 - 4 times and haven't got anywhere any time. I rung again tonight as it still isn't working and all they said was 'Take the battery out and put it back in again, trust me it will work'. It worked, I could send texts, makes calls etc. for about an hour and then it says unavailable and not connected again. I also asked to set up the data plan so I could use the blackberry services, they said they had done it and I would receive a text, it said to turn it off and back on again but hasn't worked. Really wish I hadn't of brought it now. Quote Link to comment Share on other sites More sharing options...
Chucky Mama Posted October 11, 2011 Share Posted October 11, 2011 I wouldn't worry too much today as yesterday and today there have been huge problems with all Blackberrys Click They are usually very good and very reliable. I have had one for about 5 years and this is the first time that RIM (company that deals with Blackberry services) has had a problem. Sometimes it is necessary to do a reset but there are 2 ways of doing it. There is a soft and hard reset Here is how I seriously wouldn't do too much though as your problems may be as a result of RIM issues. I didn't receive any emails between 1 and 5pm today. Quote Link to comment Share on other sites More sharing options...
Chook n Boo Mum Posted October 11, 2011 Share Posted October 11, 2011 Frustrating isn't it....I've had mine for over a year & loved it so much I upgraded last week from the Curve to the Touch/Torch can't remember it's name .....not at all happy yesterday & today tho ......I can text which is something, but I do miss my BBM with DS & WA with friends Quote Link to comment Share on other sites More sharing options...
Griffin Posted October 12, 2011 Share Posted October 12, 2011 O2 have just been most unhelpful to me I've just read 'Blackberry Problem could last for weeks - the Backup system failed, entire system crashed after a update'. I use my Blackberry mostly for the internet while I'm at work, which I now cannot do nor does it look likely I'll do in the near future. My 24 month contract with O2 doesn't end until next August so I asked if they could swap my phone and they said no, not at all, not even if Blackberry services are not restored because I can still use it to call & text That's not what I wanted to hear If all I wanted to do was call & text I'd buy a cheap pay as you go! I don't see why I should pay £25 a month for services that are not being provided Quote Link to comment Share on other sites More sharing options...
lillybettybabs Posted October 12, 2011 Share Posted October 12, 2011 No problem with my Torch at all (on orange) but then OH is a IT/phone boffin. I'll ask him when he gets in. Quote Link to comment Share on other sites More sharing options...
Griffin Posted October 12, 2011 Share Posted October 12, 2011 The little twerp at customer services said if I wanted compensation I'd have to take that up with Blackberry. I don't see why I should, my contract is with O2, not Blackberry Quote Link to comment Share on other sites More sharing options...
little cluckers Posted October 12, 2011 Share Posted October 12, 2011 I'm missing my blackberry services too makes me realise how much I depend on emails etc. On a lighter note, this made me smile, (hope it's ok to post link to youtube, there's no swearing etc) Quote Link to comment Share on other sites More sharing options...
Chook n Boo Mum Posted October 13, 2011 Share Posted October 13, 2011 .........their faces are a picture, they are trying so hard not to laugh Got a text yesterday..... Dear BlackBerry, I think it's nice that you're honouring Steve Jobs' death with a 3 day silence............ Not terribly pc, but amusing nonetheless And another......... What did one BB user say to another BB user.........nothing..........boom boom *mutter mutter mumble * Quote Link to comment Share on other sites More sharing options...
Griffin Posted October 13, 2011 Share Posted October 13, 2011 I got excited at work last night when a message popped up saying I had a reply to something I'd written on Twitter and suddenly thought it was working. No Quote Link to comment Share on other sites More sharing options...
Willow Posted October 13, 2011 Share Posted October 13, 2011 Dear BlackBerry, I think it's nice that you're honouring Steve Jobs' death with a 3 day silence............ That is superb! Quote Link to comment Share on other sites More sharing options...
grracee Posted October 13, 2011 Author Share Posted October 13, 2011 (edited) Right, think I have finally sorted it out after phoning Orange and e-mailing them numerous times!! When we rang tonight we were asked for the IMEI Number and they said it should be fine now as they just removed the 'blacklisting'. Surely, if the phone was black-listed then that means that the phone I brought as brand new off the Orange website isn't a new phone at all?? ETA: Have had a reply form Orange, apparently they bar all of their phones before and whilst on transit incase anything happens, so it is a new handset Edited October 14, 2011 by Guest Quote Link to comment Share on other sites More sharing options...
grracee Posted October 13, 2011 Author Share Posted October 13, 2011 And another......... What did one BB user say to another BB user.........nothing..........boom boom Like this one Quote Link to comment Share on other sites More sharing options...
