Omlet cube and run

[Forestchook]

Some of you may be aware I'm having a bit of a disagreement with my gas meter readers*, who put a letter through my door implying they cannot recognise a meter box from two feet away (*won't go into details but they are not the normal people read it) Two weeks and two reminders later I finally had a response to my e-mail. Another e-mail later they actually attempted to answer my questions, not very successfully. I'm still waiting for answers to further questions!

For good measure I copied in my energy provider's complaints department on all the messages. I've now had a e-mail from them offering me £25 as a good will gesture. The problem I'm having is should I accept it? Other than employing these people in the first place I really don't think they are the ones at fault. I'd be much happier if it had come from the meter readers. I'd also still like the meter readers to actually explain themselves (if they can), and/or apologise.

Should I accept the money and drop the matter? Or should politely decline and continue to pursue the meter readers?

[freddie]

Ask them to make a better offer, listing your time/hassle/inconvenience/phone bill and upset!! £50 has a nice ring to it, don't you think!!

[WitchHazel]

Why not write to them and tell them what you have just told us: that you really appreciate their offer, but you do not feel that they are at fault, other than employing the meter reading company in the first place. It is the meter reading company that is at fault, and you are still waiting for an explanatin/resolution from them.

[Forestchook]

Thanks, I think that's just what I needed to hear. That was my instinct but I was wondering if I was being daft turning down the money

[bluekarin]

I agree with Witchhazel. Hope you get something out of them soon.

[soapdragon]

I think you are being very patient! I would INVOICE them for at least £50.00 if not £75.00 and tell them that, until the matter is sorted you, you will continue to charge them for your time at £? per hour/part hour for helping them to do their job!