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Ain't Nobody Here

Roofer rant

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Some of you may remember a couple of years ago, our dormer roof blew off and I had a real job persuading the insurance company to pay out.

 

We've had a leak in the dining room and as I couldn't get hold of the original roofer, called another firm to look at it. Turns out the original roofer did a completely botched job on the roof :shock: . It's going to cost us £1,700 to put it right and the (very nice) roofer said it's just inside the small claims amount and it's really not worth trying to pursue the original roofer :evil: .

 

Thankfully the insurance paid for the repair 2 years ago but I'm so angry that they did such a bad job and we'll have to pay to put it right. How are you supposed to know if a job has been done well or not :? ? Although this new guy seems very nice and we got a very professional looking quote with all sorts of stats and certificates, how do I know they'll do a proper job :? ?

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Good luck ANH, Redwing has some sterling advice there.

 

I had something similar a few years back when a roofer did a horrendous job on my attic when I was replacing the Velux windows. I got expert opinions (very important) from Velux and another roofer, took loads of photos, and took the original scally to small claims. Got my pay-out in the end 8)

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I would have thought the insurance company would take a rather dim view that a contractor they employed has done such a poor job. Also, I would think there should be some form of guarantee with the work that was carried out (two years is NOT long enough for roofing work to last - the words "not fit for purpose" spring to mind).

I would DEFINITELY contact the insurers ... good luck

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I would contact the insurers too!! £1,700 is a lot of money I am surprised you cannot go through small claims? Think that it is difficult to get good workers these days....maybe contact council...building regulations to see if jobs have been passed by new roofer + see other jobs he has done. Also see if he is accredited.

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Good advice but sadly, it was a roofer I'd used in the past so I probably don't have much chance with the insurer - especially as they tried to say it was bad workmanship that caused the roof to blow off in the first place. The roofer had the gall to say that wasn't true - I believed him and so must the insurer as they paid out.

 

We'll just have to view it as a wear and tear repair that would have needed doing anyway and forget the storm damage repair (which at least didn't cost us).

 

I have a very extensive document from the new roofers with all kinds of certificates and reports. They are members of the Consumer Protection Association, Confederation of Roofing Contractors & Home Improvement Protection. I've asked for photos of the roof after the work (they took lots of it for the estimate).

 

I feel a fool for using a couple of blokes I knew nothing about to fix my roof for quite some years :roll: .

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Can I also suggest that you get a second quote / opinion. You will then be confident the advice is correct and quote accurate if two reputable businesses say the same.

 

The year before last we needed a complicate roof and chimney job doing for our Rayburn which cost a small fortune but we knew we were on the right track when two companies diagnosed the same problem and gave similar quotes.

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I did wonder about another quote but it's getting quite urgent that we get it fixed - the ceiling is very badly stained and damp and we were warned that it might come down if we don't get it sorted soon. This does appear to be a very professional outfit and the chap that came was very presentable, polite and helpful so I think we'll just go for it. I have asked for "after" photos!

 

I may well consider reporting that bunch of cowboys :evil: .

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