rachel19 Posted July 7, 2006 Share Posted July 7, 2006 When I went on their website yeaterday to try and find their e-mail address, I found that they no longer put them on their website!!! You have to contact them via a form you fill in online and then they get back to you Quote Link to comment Share on other sites More sharing options...
Lesley Posted July 7, 2006 Author Share Posted July 7, 2006 I noticed that People never reply to those forms. I'll try phoning again and see what happens. I will have more time next week. Quote Link to comment Share on other sites More sharing options...
Mel (& Paul) Posted July 8, 2006 Share Posted July 8, 2006 In their defence when we got 2 sapphires and 2 white stars from them last October they were great - the birds were clean fit and healthy (although as they were delivered I dont know what their living conditions were) Do you think they have expanded too quick to soon? And yes, there is a contract between you and them A contract is: 1. an intention to create legal relations 2. offer (the hens) and acceptance (your order) 3. consideration (in this case payment) If one party fails to act as promised, and the other party has fulfilled the duties under the contract, the other party is entitled to legal relief. It doesn matter if the contract is written or oral A breach of contract is a failure to fulfill the duties under the contract terms. A contract can be breached in the following ways: One party does not perform as he or she promised One party does something that makes it impossible for the other party to perform the duties under the contract One party makes it clear that he or she does not intend to perform the contract duties Damages for Breach of Contract When one party has breached the contract, the party who has performed is entitled to various remedies for the breach. Consequential damages – This requires the breaching party to pay the non-breaching party an amount that puts the non-breaching party in the same position they would have been in if the contract was performed Nominal damages – This is a minimal amount provided to the non-breaching party if that party won the case but did not financially lose much Other Remedies for Breach of Contract Specific performance – A court can require the breaching party to perform their duties under the contract. This is afforded for unique circumstances. Rescission – A court can pretend like the contract never existed. Here, neither party would be required to perform the obligations under the contract. If there has been performance by one party, the court does its best to put that party in the same position he or she was in before the contract was formed. Go get 'em girls Quote Link to comment Share on other sites More sharing options...
AnnieP Posted July 8, 2006 Share Posted July 8, 2006 Yes, yes, that's all very well and good seeking legal redress, but it costs so much! Don't wish to change the subject, but (briefly) we are owed £120 by a septic tank emptying company who emptied the wrong house's tank! We have phoned, written letters and even sent a solicitor's letter, demanding the money back. Nothing. Can't afford to spend more on solicitors at present. Its infuriating. Won't go to small claims court: Not a large enough sum! I think your best course of action ladies is to weild the consumer power of having the ability to discredit their reputation. Let them know what forums and magazines you subscribe to and what you are planningon tellign everyone. Are Omlet recommending them as a supplier? If so, there's your first port of call, if you haven't already. Good luck! Quote Link to comment Share on other sites More sharing options...
Lesley Posted July 8, 2006 Author Share Posted July 8, 2006 Ooooh! Law Tutorials all over again - took me back a few years Mel (not complaining - I needed a refresher) I intend to weild the 'consumer power' stick next week Annie - Carl and I are 'on holiday' at home, so should have more time. (we're usually in France ) I have notified Barbara that a few of us are having problems with Good Life and she has replied. Quote Link to comment Share on other sites More sharing options...
buffie Posted July 11, 2006 Share Posted July 11, 2006 We're at home 'on holiday' next week too Lesley. Popular place this year! I'm not sure there was an ad in this month. I wonder if they have hit problems? Hope it gets sorted. Their mission statement: Therefore we will NEVER SELL!! 1. Unhealthy Birds 2. Birds that are not fit for sale 3. Birds that are not fully vaccinated 4. Under aged birds 5. We will always stick to delivery dates 6. We will never sell anyone else's birds 7. We will never deliver anyone else's birds I would wipe the hen house floor with them, contact and their agents and ask if they have had problems. What happens when you call them? BBx Quote Link to comment Share on other sites More sharing options...
buffie Posted July 11, 2006 Share Posted July 11, 2006 Is anyone else having a problem with this Company? We ordered 8 chickens in February ............ 3 were supposed to be delivered at the end of April - they weren't. I eventually phoned to ask and was told they'd had problems with that particular batch of Copper Blacks. The remaining 5 were due to be delivered at the beginning of July. I've heard nothing from them and when I phoned this morning, I only got the answer machine I've tried their number this morning Lesely and it's not recognised and they say they do not deliver less than 50 birds at present on the website: Regrettably we are unable to deliver orders under 50 birds at the moment. Please contact us if you are ordering 50 or more birds and we will be able to sort out delivery. There is a nominal delivery charge of £25.00 + vat for delivery. See our contact details for how to contact us. Orders of less than 50 birds can be collected with prior arrangement from us or any of our agents. Find your nearest agents here. or see our contact details for our location. so there's something going on. BBx Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted July 11, 2006 Share Posted July 11, 2006 Sounds to me like they either need to make radical alterations to their stock-keeping and delivery systems or they need to close down. Is there a regulatory body for livestock distributors (Omlet might know)? Perhaps they need to be consulted... Quote Link to comment Share on other sites More sharing options...
Lesley Posted July 11, 2006 Author Share Posted July 11, 2006 Today they are answering the phones! I have the moble No. for Steve the delivery man. I have spoken to him twice befor ena dhe has been friendly. Today he just told me to phone the office line and didn't remember who I was He sounded very fed up. I phoned the office - and a person answered It was Darren and he was really helpful. There has been a problem with obtaining the Sapphires and they won't be available until September. We can have the 3 Copper Blacks - but sold 'as seen' because of the pecking problem they had. We can also have 3 Jasmines. Darren did say that they aren't taking any orders for Sapphires and aren't taking small orders until the problems have been sorted out. It sounds hopeful - we will wait to see what happens next week. Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted July 11, 2006 Share Posted July 11, 2006 Hmmm Quote Link to comment Share on other sites More sharing options...
Mel (& Paul) Posted July 11, 2006 Share Posted July 11, 2006 Fingers crossed that is DOES sort itself out Lesley Quote Link to comment Share on other sites More sharing options...
buffie Posted July 11, 2006 Share Posted July 11, 2006 Good luck ...If only people would communicate instead of ignoring the problem BBx Quote Link to comment Share on other sites More sharing options...
Martin B Posted July 11, 2006 Share Posted July 11, 2006 Fingers crossed! Quote Link to comment Share on other sites More sharing options...
Lesley Posted July 26, 2006 Author Share Posted July 26, 2006 Well , needless to say - NOTHING happened I waited to see if they made delivery on Friday. I'd heard nothing by Thursday so I phoned and left a message - no reply. There was no message for us on Saturday about delivery for Sunday either. I phoned on Monday and left a message - my call wasn't returned. I have now emailed to cancel my order and to ask for my deposit back - I'm not too hopeful of that happening either. Luckily it is only £20 - but I don't really want to lose that. We bought new chickens from our Meadowsweet agent... 1 Bluebelle 3 Heritage Skylines 2 Daisybelles and 2 Rhodestar A mixture of cream, blue, and brown eggs. Quote Link to comment Share on other sites More sharing options...
Karen & co. Posted July 26, 2006 Share Posted July 26, 2006 to them, and hope you get the deposit back to the new chooks hope they start to lay soon karen x Quote Link to comment Share on other sites More sharing options...
buffie Posted July 26, 2006 Share Posted July 26, 2006 They really have blown it lesley. I would expect to se them go under now they must be getting a terrible reputaion. Shame and hope you get your money back BBx Quote Link to comment Share on other sites More sharing options...
Eyren Posted July 26, 2006 Share Posted July 26, 2006 When I went on their website yeaterday to try and find their e-mail address, I found that they no longer put them on their website!!! You have to contact them via a form you fill in online and then they get back to you With my web designer's hat on, I have to point out that there are practical reasons for using a form - for starters, it means spam merchants can't just grab your (the website owner's) email address from the page (I had to stop using an address I'd published on my own site as it attracted about 99 spams for every genuine message ). For some sites, a good form can also help/encourage your customers to provide useful information or contact the correct department. All that the vast majority of those forms do, in any case, is put together a normal email and send it to the company, just as if you'd written it in Outlook on your PC. If it's not answered, that's the fault of the people at the company, not the website. OK, rant over - I wasn't planning on using Good Life anyway, but it's best to be aware of "cowboy" practices Quote Link to comment Share on other sites More sharing options...
