Lesley Posted July 3, 2006 Share Posted July 3, 2006 Is anyone else having a problem with this Company? We ordered 8 chickens in February ............ 3 were supposed to be delivered at the end of April - they weren't. I eventually phoned to ask and was told they'd had problems with that particular batch of Copper Blacks. The remaining 5 were due to be delivered at the beginning of July. I've heard nothing from them and when I phoned this morning, I only got the answer machine Quote Link to comment Share on other sites More sharing options...
Popcorn Posted July 3, 2006 Share Posted July 3, 2006 Are they ready to cook Lesley or are they your 'dinners'? Quote Link to comment Share on other sites More sharing options...
Lesley Posted July 3, 2006 Author Share Posted July 3, 2006 No - they are layers. Good Life do the Sapphires which lay blue eggs. The Copper Black lays a dark chocolate brown egg. Quote Link to comment Share on other sites More sharing options...
ali-s Posted July 3, 2006 Share Posted July 3, 2006 Someone on the forum had trouble with an order a while back. Clare*'s name rings a bell with me They had some chickens on order to be delivered around Easter but were let down. Sorry Clare* if it wasn't you. Not much help am I Lesley Quote Link to comment Share on other sites More sharing options...
rachel19 Posted July 3, 2006 Share Posted July 3, 2006 Yes I've had awful trouble with them and cancelled my order with them a couple of months ago. I'm still waiting for my refund!!!!! Despite phoning and e-mailing them...........I've been re-assured that it's on it's way but still no sign of any money back!!!! I'm going to have to go and seek legal advice soon i think..........I definately wouldn't use them ever again Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted July 3, 2006 Share Posted July 3, 2006 Has anyone let Barbara know, then she can be sure not to recommend them to any newbies. perhaps let Omlet know too. Quote Link to comment Share on other sites More sharing options...
Cinnamon Posted July 3, 2006 Share Posted July 3, 2006 I am glad this has come up as I was debating whether to get a pair of Jasmines from them or to wait for the new blue layer from Medowsweet. This has helped me decide Quote Link to comment Share on other sites More sharing options...
ali-s Posted July 3, 2006 Share Posted July 3, 2006 Yes I've had awful trouble with them and cancelled my order with them a couple of months ago. I'm still waiting for my refund!!!!! Despite phoning and e-mailing them...........I've been re-assured that it's on it's way but still no sign of any money back!!!! I'm going to have to go and seek legal advice soon i think..........I definately wouldn't use them ever again It was probably you Rachel I was thinking of and not Clare* Quote Link to comment Share on other sites More sharing options...
Martin B Posted July 3, 2006 Share Posted July 3, 2006 Yes I've had awful trouble with them and cancelled my order with them a couple of months ago. I'm still waiting for my refund!!!!! Despite phoning and e-mailing them...........I've been re-assured that it's on it's way but still no sign of any money back!!!! I'm going to have to go and seek legal advice soon i think..........I definately wouldn't use them ever again It was probably you Rachel I was thinking of and not Clare* I always get Clare* and Rachel19 mixed up! Quote Link to comment Share on other sites More sharing options...
Lesley Posted July 3, 2006 Author Share Posted July 3, 2006 I left a message first thing this morning and I still haven't heard anything I've only paid a £20 deposit but I will be asking for it back very soon. I will let Barbara know as well. Quote Link to comment Share on other sites More sharing options...
Martin B Posted July 3, 2006 Share Posted July 3, 2006 Didn't they have a 4 page spread in Practical Poultry a few months back saying how good they were! Shocking. Quote Link to comment Share on other sites More sharing options...
rachel19 Posted July 3, 2006 Share Posted July 3, 2006 Lucky you Lesley, I'd paid the whole thing..............they owe me about £69 ...........will write another letter this week and hopefully they might give me my money back this time........probably not tho Quote Link to comment Share on other sites More sharing options...
Martin B Posted July 3, 2006 Share Posted July 3, 2006 CAn't you seek something like watchdog? Quote Link to comment Share on other sites More sharing options...
Jools Posted July 3, 2006 Share Posted July 3, 2006 They have a (very quiet) forum on their website ........ http://www.goodlifepoultry.co.uk/phpBB2/index.php Having worked in customer service for blooming ages, I always think bad service deserves a bit of bad press If my memory serves me correctly (in my dreams ), bad news spreads eleven times faster than good. Quote Link to comment Share on other sites More sharing options...
rachel19 Posted July 3, 2006 Share Posted July 3, 2006 Probably, I did work for a Solicitors on and off in my gap year so I'm sure they'd help me. I'll probably go and see them this week. Trouble is after Sunday I'm not going to be back in the country until September so there's not a lot I can do at the moment. I would have sorted out something earlier but I've been bust with exams etc etc etc. They also never sent me a receipted invoive, they just phoned to say thanks for the money and that was the last I heard from them..........apart from the odd e-mail saying they were going to send me the refund which they obviously never did. Quote Link to comment Share on other sites More sharing options...
buffie Posted July 4, 2006 Share Posted July 4, 2006 If you mention trading standards that usually causes a flurry of activity, it's dreadful as they are so well known. BBx Quote Link to comment Share on other sites More sharing options...
Lesley Posted July 4, 2006 Author Share Posted July 4, 2006 They have a (very quiet) forum on their website ........ http://www.goodlifepoultry.co.uk/phpBB2/index.php Having worked in customer service for blooming ages, I always think bad service deserves a bit of bad press If my memory serves me correctly (in my dreams ), bad news spreads eleven times faster than good. Thanks for that Jools - I'll give them a bit longer as the second batch are only just due, then they'll get both barrels I should have known better - I had a discussion with htem about becoming an agent and realised during the conversation that I didn't want to work for them As for bad news spreading - my next port of call will be the Practical Poultry forum to ask the same question! Quote Link to comment Share on other sites More sharing options...
rachel19 Posted July 6, 2006 Share Posted July 6, 2006 Well I have now sent them a message through their website demanding a refund or I'll be contacting my solicitor!!!! I tried phoning them but got no answer. They really are awful Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted July 6, 2006 Share Posted July 6, 2006 I think that I am right in saying that if you have paid them some money for a service or goods, then by failing to deliver those goods at the arranged date/time, that they are not fulfilling their contract with you. Best check that, but they should at least give you all your money back - I'd be after interest on it too Quote Link to comment Share on other sites More sharing options...
Jools Posted July 6, 2006 Share Posted July 6, 2006 Well done Rachel. No-one should put up with poor customer service, it's just so un-necessary. Good customer service is re-paid many times over and I'm sure everyone at Omlet and all Eglu owners can vouch for that! Quote Link to comment Share on other sites More sharing options...
Aunty e Posted July 6, 2006 Share Posted July 6, 2006 I had problems with them, although I had no bother picking up my chooks and they were very accomodating about it, Dolly was considerably younger than advertised, and Purdy arrived with Myco and literally COATED in filth. Coated. It was disgusting. And the barns where they rear them are horrible dark filthy places. Not lovely fluffy fields. But I had no trouble with the delivery/pick-up per se. Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted July 6, 2006 Share Posted July 6, 2006 I think that's reason enough not to use them again Auntye Quote Link to comment Share on other sites More sharing options...
rachel19 Posted July 6, 2006 Share Posted July 6, 2006 The more i hear about them the more i dislike them! Well if they keep on like they are they'll go out of business because no one will use them. I certainly wouldn't recommebd them to anyone! Quote Link to comment Share on other sites More sharing options...
Martin B Posted July 6, 2006 Share Posted July 6, 2006 They sound terrible. Quote Link to comment Share on other sites More sharing options...
Lesley Posted July 6, 2006 Author Share Posted July 6, 2006 I've still had no reply. I'm going to email them tonight. Quote Link to comment Share on other sites More sharing options...
