Poo help please!

[Cooks]

I am confused..... does that mean omlet are saying it's ok the the cube to leak???

[Nutmeg]

I took it to mean that my newer version of cube would not leak as much as the old version, but will still leak.

[Cooks]

well that doesn't sound very reassuring does it!

[Jules.]

well that doesn't sound very reassuring does it!

 

no it doesn't

[Cooks]

The man who installed mine quite clearly stated that they had rectified the leaking problem and the newer ones do not leak. So somethings amiss there isn't it.

 

Touch wood mine hasn't leaked but if I was a year down the line like you and it started to I would be banging on some omlet doors demanding it be put right

[Nutmeg]

The man who installed mine quite clearly stated that they had rectified the leaking problem and the newer ones do not leak. So somethings amiss there isn't it.

 

Touch wood mine hasn't leaked but if I was a year down the line like you and it started to I would be banging on some omlet doors demanding it be put right

 

 

I was told when I ordered that the newer cubes no longer leak and mine didn't/hasn't until a few weeks ago.

 

I will be speaking again with Gwen in the morning. My £700+ was not substandard; I don't expect the product to be!

[Cooks]

too right!..

 

email James@omlet.co.uk

[abwsco]

Even though I love my shed I'm saving my egg money up for a cube. Will watch this thread with interest as my shed doesn't leak.

[Cooks]

I would not settle for a leaking cube in any way shape or form.

[Jules.]

Neither would I.

[Nutmeg]

Neither will I.

 

Thank you ladies for your support, I will keep you posted.

[Nutmeg]

Have spoken again with Omlet, apparently my cube has all the latest bits of foam, plastic, etc to stop it leaking.

 

Next stage is to pour water over and take photos to show where the leak occurs.

[The Dogmother]

I had to pop over to the mothership and get a new retro-fit kit for mine as one of the foamy bits had started to come away

 

We've had snow since then, so I haven't got around to fitting it yet

[Clash City Rocker]

Update

 

I have been offered (via telephone conversation with James) a refund of £595.00 (paid £695.00 in March 2008) less a further £30.00 if Omlet have to collect my Cube. I have not been offered a replacement Cube as Omlet can not guarantee that any replacement will not also leak leaving me dis-satisfied again. For the last two weeks I have been trying to rehome my seven chickens but with little success, also, I like having my chickens around the place so I don't really want to get rid of them. Its either, no cube, no chickens or wet cube, wet chickens.

 

I have also been asked to "stop posting about leaking cubes on this forum".

[Jules.]

please don't stop posting.

[Cooks]

If you have a genuine problem, which you do, then you have a right to voice it IMO.

 

I was hoping you would reach a happy conclusion to satisfy both you and omlet.

[Guest]

clash, I think that's a pretty shabby deal you've been offered there. If it was me, I wouldn't let it rest there.

 

Hope you get it resolved to your satisfaction and omlet should have enough confidence in their product to allow people to speak freely.

[chelsea]

 

Hope you get it resolved to your satisfaction and omlet should have enough confidence in their product to allow people to speak freely.

 

 

I agree

 

I dont see what their issue is really, if its faulty refund the money or replace with non faulty....no big deal (for them) and quite simple really.

 

good customer service = happy customer = good business!

[abwsco]

So Omlet are saying that it's perfectly fine for a Cube to leak. Perhaps they should add that to the Product Information details on the website.

 

I really am gobsmacked.

[Cooks]

it IS a bit confusing and a little worrying for us cube owners

[redfrock]

Update

 

I have also been asked to "stop posting about leaking cubes on this forum".

 

I beg your pardon?!?

 

I shall be contacting them Monday - Andy has been away again so we haven't had a chance to get the necessary photos, but I am stunned at what I have just read

[abwsco]

Update

 

I have also been asked to "stop posting about leaking cubes on this forum".

 

I beg your pardon?!?

 

I shall be contacting them Monday - Andy has been away again so we haven't had a chance to get the necessary photos, but I am stunned at what I have just read

 

Do you have a leaking one as well Claire?

 

I've started to save up for a cube to replace my shed at some point in the future but I'm not sure now if I should be doing

[redfrock]

Hi Anne

 

I have one perfect one and one not so perfect one. My lilac one is first rate. My purple one has a gap between the roof and the back on the left hand side and the back panel can be raised up with my finger by a 1/2 of an inch or so on that side. My nest box gets damp. It's definitely not a channel issue. And it is put together exactly the same as the lilac one - we got them on the same day and Andy put them together - and given his job he is very handy at such things.

 

I do however love my cubes and would still order another one in a jiffy but I think there may be a bit of quality control inconsistency (runs and hides).

 

I think the problem is that none of us have ever had leaky cubes and Omlet seem to be adamant there isn't a problem but I think there might be in some instances. Mine are sat on the same side of the run and if anything the lilac one is the more exposed.

[abwsco]

Thanks Claire.

 

Have you seen the thread by Binka. Her cube looks dreadful

 

I just hope no-one thinks I'm targetting the cube problem threads. It's just that for us it will take me a long time to save up for one and we have a perfectly lovely wooden coop that doesn't need replacing.

[blackgold]

I am thinking of getting a cube?