Britannia Ovens (esp Range cookers) your experience

[karlotta]

My new Go was due to arrive today and I'm pretty sure at nearly 8pm it's unlikely to come! I could moan that I waited in all day and that it's essential it gets here today... but I didn't and it's not. But I did sit at work wondering if it was sitting at home waiting for me. Either way I am very disappointed - I was looking forward to building it in front of the TV tonight!

 

I had the email to say it had dispatched so can only assume the couriers are rubbish. Having said that I've never had a delivery problem before from Omlet. Has the courier changed recently (my last GO arrived about 9-10 weeks ago) and is this a common problem with them?

 

It's a shame that a poor courier could tarnish the reputation of a company to a new customer (i'm too addicted to worry too much now!)

[the-real-tinkerbell]

my go arrived about a week ago next day as planned ,i would give them a call and let them know there is a problem

[ubereglu]

Give them a ring first thing tomorrow morning. Do you have a tracking number for it?

[Chucky Mama]

Was there anyone in to sign for it?

[karlotta]

Yes all day - but I've never had to sign for anything from Omlet before.

 

Sadly there is no tracking number given.

[chick wiggle]

Oh Dear! The old courier problem raises its ugly head yet again

Im sorry your Go hasnt arrived Karlotta, many of us know how upsetting and frustrating it is.

I can only hope that Omlet are urgently looking into this as it seems to happen far to often It is such a shame that a courier service can give a great company like Omlet a bad name.

I will keep my fingers crossed for you that it arrives today

[karlotta]

Oh dear... sounds like the courier are a problem and that maybe I've been lucky in the past.

 

About to leave for work in a minute - will call home later to see if it's arrived this morning and then put a call into Omlet.

[Lewis]

Quite a few people have had problems with couriers but I think its changed in the last couple of months

 

Any news?

[karlotta]

So no sign this morning so I rang up and I spoke to Quinn, who rang the couriers. It has apparently been damaged in transit so they didn't deliver it.

 

They are now going to send me another out to arrive hopefully before 10.30am tomorrow. I do wonder why no one told me it had been damaged though and wouldn't be delivered. If I hadn't rang it could have gone on for days and days.

 

Here's hoping it arrives tomorrow.

[karlotta]

Well it arrived dead on 10.30 today as promised. Sadly though when I came to build it after work there were no instructions. Luckily in a most uncharateristically organised move by me, I'd safely kept the instructions from my last one. It was a good job I wasn't a new GO owner. Even though this is the third one I've built I really needed them!

[Patricia W]

The manuals are all on here if you get stuck another time. I needed to look them up the other day when I took my cube completely apart to sort out a red mite problem - and ended up with a couple of spare screws!

 

Tricia

[karlotta]

Yep, that was gonna be my next port of call! It would have been fun having the girls wander over the laptop!

 

I'm really not too bothered, just really to let omlet know. I can't be cross when I have a gorgeous new

[Mercedes55]

When I ordered my Eglu I was given a date when it would be delivered, although no time or tracking number. When it did arrive I had to sign for it and I was one box short as the run had got lost in transit. After phoning Omlet they sent another run which arrived the next day. Apparently 2 packages had already got lost in transit that day, which isn't very good. Also the box with the Eglu in was quite damaged when I received it, so good job I didn't decide to return it

[Roobaloo]

It almost sounds as if there are some couriers that are interested in hen keeping....