Nicola O Posted December 25, 2011 Share Posted December 25, 2011 I know some of you are quite computer savvy.... I've just broken Mum & Dads laptop, Mum had it on her lap, plugged in across the room and I tripped over the lead and the laptop fell on the floor with a crash. No marks on it and nothing obviously broken but it just wont work. The screen had frozen and it wouldn't respond, so I switched it off and back on again and now it just comes up with a black screen that says :- Broadcom UNDI PXE-2.1 v2.1.0 Copyrught © 2000-2006 Broadcom Corporation Copyright © 1997-2000 Intel Corporation All rights reserved. PXE-E61 : Media Test failure, check cable PXE-M0F : Exiting broadcom PXE ROM. We have fiddled with the cable and taken the cable out and tried switching it on whilst not being plugged in. Have tried 'Ctrl + Alt + Delete' trick, tried pressing the F2 (set up) key as it comes on, but it will not move on from this screen. Any ideas ?? or have I totally killed it ?? If anyone has any ideas we can try please explain them in words of one syllable as we are both computer numptes. Or, I may be buying them a new lap-top as a late Xmas present . Nicola Quote Link to comment Share on other sites More sharing options...
percy049 Posted December 25, 2011 Share Posted December 25, 2011 Could you phone the company who made the laptop's customer care/help/support line? Quote Link to comment Share on other sites More sharing options...
Geoid Posted December 25, 2011 Share Posted December 25, 2011 It sounds like the hard drive has become disconnected (or broken). You will have to take it into a computer repair shop (NOT PC WORLD) to get it fixed. Quote Link to comment Share on other sites More sharing options...
Leicester_H Posted December 25, 2011 Share Posted December 25, 2011 Have you got an emergency floppy disc you can try booting from ?? Quote Link to comment Share on other sites More sharing options...
Nicola O Posted December 25, 2011 Author Share Posted December 25, 2011 Thanks for the replies. I pressed F12 when it was trying to start up and went into 'diagnostics' and it would appear that the Hard Drive has become disconected. as it said 'no drive detected'. Fred, funnily enough I had said 'let's go to PC World tomorrow' - perhaps not now. M & D said they know a computer chappie who always fixes/upgrades etc for them so they will get him to look at it when they are back home in a few days. Hope it isn't too expensive as I'll obviously be paying the bill. Nicola. Quote Link to comment Share on other sites More sharing options...
redhotchick Posted December 26, 2011 Share Posted December 26, 2011 Hope you can get it sorted. I agree with trying somewhere other than PC World. My personal experience when my laptop broke was that they wanted me to spend loads of money and wouldn't guarantee they could fix it. My boyfriend, who is IT savvy, went on line and fixed it for me. Surely an expert at PC World should have been able to do the same? Quote Link to comment Share on other sites More sharing options...
Geoid Posted December 26, 2011 Share Posted December 26, 2011 (edited) Surely an expert at PC World should have been able to do the same? They are not experts, thats why they work at PC World. Edited December 27, 2011 by Guest Quote Link to comment Share on other sites More sharing options...
Happy chickens! Posted December 27, 2011 Share Posted December 27, 2011 I can't help with the fixing, but are you or your parents insured against accidental damage with content insurance ? Your insurance co may be able to help if that is the case, so give them a ring. Quote Link to comment Share on other sites More sharing options...
Mr Rhode Island Red Posted December 28, 2011 Share Posted December 28, 2011 I would have more luck if I brought a broken laptop to my chickens for fixing than if I brought it to PC world. They are a helpless case Quote Link to comment Share on other sites More sharing options...
Ain't Nobody Here Posted December 28, 2011 Share Posted December 28, 2011 You're so right . Quote Link to comment Share on other sites More sharing options...
majorbloodnock Posted December 28, 2011 Share Posted December 28, 2011 You're so right . And she's not even an eggspert; just a henthusiast Quote Link to comment Share on other sites More sharing options...
scubababe Posted December 28, 2011 Share Posted December 28, 2011 that be one of them quack quack ops moments then!! Must admit I have my laptop insured as my previous one was being repaired so often as the kids had great joy in pulling of the key tabs!! Hope it isn't to expensive...and they haven't lost data!! Quote Link to comment Share on other sites More sharing options...
Mr Rhode Island Red Posted December 29, 2011 Share Posted December 29, 2011 That's brilliant ANH Quote Link to comment Share on other sites More sharing options...
