sjp Posted February 23, 2013 Share Posted February 23, 2013 OFWAT are only concened with a complaint about a Water company that aren't performing the role properly but you need to have gone through all the in house complaint system first but the topic fall outside that anyway Quote Link to comment Share on other sites More sharing options...
bluekarin Posted February 23, 2013 Share Posted February 23, 2013 It was only a suggestion. Someone must know who is responsible Quote Link to comment Share on other sites More sharing options...
Chucky Mama Posted February 23, 2013 Author Share Posted February 23, 2013 It stinks this morning, hasn't smelt in the morning for a while. I will try the Highways Department on Monday and have a look to see if there is any writing on the offending drain cover too. OH is heaving loftward to see if there is any obvious problem with the venting of waste gases. Quote Link to comment Share on other sites More sharing options...
sjp Posted February 23, 2013 Share Posted February 23, 2013 It was only a suggestion. Someone must know who is responsible them knowning who responsible and admiting it are two differant stories I have the same problem evertime I report damage to the boundry fence between the allotment and a pumping station the fence belongs to the water company luckerly I know that but the call center try to pass the buck every time I've even had to explain to at least one operator what an Estate department is and that they have one at it's the ED that I need to talk to Chucky Mama the only name if any on the drain cover is normal who makes them be prepared for the run around from them to try saking for the drainage officer for the Highway Department it might cut out some of the call center run around if they think they are dealing with someone that knows the system if nothing else it will make them have to think about something that's not on the script they work from Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted February 23, 2013 Share Posted February 23, 2013 ^^ What he said. The writing on the drain cover may only identify the company who was responsible at the time that the drain cover was installed; it may have changed hands since then, but could be a place to start. The county council (in charge of highways) ought to be able to tell you who 'owns' it but as SJP has said, it would be best to go straight through to Highways first; I just ask to speak to someone who can get the street drains cleared and they are usually out pretty promptly with the jetting truck. It must be awful living with that stench CM - you have my sympathies. Quote Link to comment Share on other sites More sharing options...
soapdragon Posted February 23, 2013 Share Posted February 23, 2013 Try The Council for Water on 0207 931 8502. I have been dealing with (or rather trying to deal with!) Thames Water over a drain right outside ES's school which regularly overflows and floods the road with 'foul' water (ie; sewage) which then gets splattered all over children and parents going into school as cars speed by (its a main road.) I think TCFW is a kind of watchdog for the water industry; I have found them very helpful. Good luck! Quote Link to comment Share on other sites More sharing options...
Lesley Posted February 25, 2013 Share Posted February 25, 2013 We occasionally have a similar problem and found that it was coming from dry traps - we have 3 showers and only the two of us so we now use one shower each and when we smell the familiar sewagey smell then I 'remember' to pour water down the trap in the third shower tray. As it isn't used it doesn't require cleaning often.....more of a dusting job than a cleaning job!....and the trap dries out. Quote Link to comment Share on other sites More sharing options...
Chucky Mama Posted February 26, 2013 Author Share Posted February 26, 2013 We don't have anything like that Lesley but thanks for the suggestion. Our storm drain has now emptied so I am going to shelve the trauma of phoning around to see who owns the road drain, it too has drained away. We have had 1 day without pong Quote Link to comment Share on other sites More sharing options...
WitchHazel Posted February 27, 2013 Share Posted February 27, 2013 We don't have anything like that Lesley but thanks for the suggestion. Our storm drain has now emptied so I am going to shelve the trauma of phoning around to see who owns the road drain, it too has drained away. We have had 1 day without pong I swould recommend it is still worth phoning round to find out, even though it now isn't urgent. It's likely it will happen again, and if you find out now (while there isn't a problem) then you will know who to contact immediately the problem reoccurs. Quote Link to comment Share on other sites More sharing options...
Chucky Mama Posted February 27, 2013 Author Share Posted February 27, 2013 I think that you are right. I will muster some energy and patience and give it a whirl today. Quote Link to comment Share on other sites More sharing options...
WitchHazel Posted February 27, 2013 Share Posted February 27, 2013 I think that you are right. I will muster some energy and patience and give it a whirl today. Hopefully, because it isn't urgent and you don't have that awful smell to contend with, it should be less stressful to do now Quote Link to comment Share on other sites More sharing options...
Chucky Mama Posted February 28, 2013 Author Share Posted February 28, 2013 I have reported it to the Borough Council 'gullies and watercourse' department Quote Link to comment Share on other sites More sharing options...
