Solitary chicken - need advice

[Sarah 2]

Well I'm absolutely .

 

I'm waiting for the man in charge of a day care centre to ring me and he still hasn't rung back. It involved my daughter, another girl put pressure on her thoart while she was in these peoples care. So I made a complaint to find out why she wasn't being looked after properly. Well the C%&*p they came out with. Anyway this lovely man (NOT) Left a message on my answerphone saying that he had talked to his staff and he has come to the conclusion it appears to be nothing. Well I don't think it appears to be nothing. I'm so What to you guys think? I just feel it is unexceptable for anyone to put their hands near anyones thoart. I'm still waiting for him to ring me back.

[Egluntyne]

Ask him to put it in writing.

 

You are right, no one should put another at risk of harm in that way.

 

If you are certain it was more than just a bit of boisterous horseplay, and remain dissatisfied by the way it has been handled, demand to be given a copy of the grievance procedure.

 

Is the Day Care registered with any authority? You could approach them.

 

You must be absolutely sure of your facts though. One child's word against another can be tricky.

 

I am sorry you have had such a worry.

[Helen&Lee]

Eglutine is right - ask for his reply to be in writing.

At the same time you need to put your complaint in writing, not forgetting to keep a copy of the letter you send yourself.

I would make it clear that at the least I would be expecting them to keep a more vigilant eye on the child in question.

Are there any marks? If so take a photo.

It's not acceptable for them to be blaise about it - even if they view it a one childs word over another.

Finally, as you will know, talking to the staff calmly about the incident will get a much better result than blowing your top - easy for me to say - much more difficult when it's your own child involved!

Good Luck,

Helen

[Guest]

Sorry to hear about what happened to your daughter Sarah, I hope she is okay?

 

I think Egluntine has given good advice to you and if you want to take any more action I would make sure if you make calls you get times, dates and names, but I would personally try and keep everything in writing

 

If it is registered they should have procedures in place to deal with this sort of thing and I would ask to see a copy

 

I hope it's not too serious and you get things sorted

 

Best wishes

[Sarah 2]

Thanks everyone for your replies. He never rang back today. So I guess i'll have to wait till tomorrow. She's supposed to be going again later in the week and I don't think I can bring myself to send her. I've checked and this girl won't be there. My DD is desperate to go. It doesn't seem to have affected her.

[Ladylucan]

If she is desperate to go then i would let her go, she obviously isnt worried by it, but i would def do what everyone else has said, get everything in writing and keep notes,

Maybe this child has done it before,?, maybe it is done to her at home and she thinks it is normal !,

 

You never know what goes through a childs brain,..

 

But i would def let her go if she wants to go, otherwise she could end up being frightened to go anywhere. xx

 

Good luck, let us know how she gets on x

 

Big hugs xx

[Sarah 2]

Thanks Ladylucan for the advice. I've just spoken to the man in charge. What a waste of time. It's her last day tomorrow so I think I'll just let it go. It's hard being a parent sometimes.

[Sarah 2]

Just thought I would let you know after all your advice DD never went again I just couldn't bring myself to send her. Infact she'll never be going again.

 

Thanks everyone.

Sarah

[Egluntyne]

Write to them and tell them exactly why your daughter did not return.. The owners may be glad to know what is going on. Ask for response and a refund.

 

I'm sorry you have had a worrying time.

[xChicken04x]

I completly agree with you Sarah 2 if you felt it wasnt right to let her go then you made the right choice.

Good luck

xx