Redwing Posted October 9, 2009 Share Posted October 9, 2009 I have a car, I wont name the make here as I am giving them the chance to do the right thing but its a 'prestige' brand with a good reputation It has two 12v 'cigarette' lighter sockets I plug my sat nav in to one of the sockets about once or twice a week if that The fuse for the sockets has blown twice (leaving me lost twice ) and the company are saying that the sockets arent meant to be used repeatedly or for other items and if something is plugged in more than once its 'repeated insertion' and the socket is not designed for that as it causes power surges I dont know anyone who just uses the cigarette lighter socket for its 'official' use, everyone I know plugs in phone chargers, ipod radio thingys, sat navs etc... and you cant leave these things in permenantly as its a security risk If the socket is only for a lighter why have two of them?!!! I am really angry and feel I am being fobbed off, I have found a brochure from the manufacturer that advertises four different products that they recommend can be used with the 12v socket (coolbox, torch, sat nav and reading light) two are pictured IN the socket! I have emailed them the brochure and am waiting for their response Luckily its a company car so I am not paying for the repairs but I did sell my last sat nav as 'not working' for £22 and I am now beginning to wonder if it was actually broken Sorry for the rant but I would expect better from this company Quote Link to comment Share on other sites More sharing options...
Space Chick Posted October 9, 2009 Share Posted October 9, 2009 It does seem out of order Tasha, especially as they have the 2 cigarette lighters, what is it meant to be then? His and hers lighters, allow both driver and passenger to simultaneously light up I think nowadays, they have become the plug socket of the car, and as such should be able to cope with "repeated insertion". I think this prestige brand is being unreasonable. Stick to your guns and keep fighting Quote Link to comment Share on other sites More sharing options...
ClaireG Posted October 9, 2009 Share Posted October 9, 2009 Thats shocking customer service. I don't know anyone who uses the lighter socket for a lighter, even DH who smokes Hopefully by sending the brouchure pics they will realise you mean buisness and stop being fools. Quote Link to comment Share on other sites More sharing options...
clootie Posted October 9, 2009 Share Posted October 9, 2009 Don't you just get fed up of hearing feeble excuses from companies who don't want to accept responsibility? I know I do. It happens far too much nowadays. So much so that when you do receive a decent level of service you are immediately suspicious and look over your shoulder for the hidden camera. Quote Link to comment Share on other sites More sharing options...
majorbloodnock Posted October 9, 2009 Share Posted October 9, 2009 If the advertising demonstrates it being used for powering SatNav and your example fails when doing so, it is unfit for advertised purpose, so you should have legal recourse. Quote Link to comment Share on other sites More sharing options...
henriette Posted October 9, 2009 Share Posted October 9, 2009 If the advertising demonstrates it being used for powering SatNav and your example fails when doing so, it is unfit for advertised purpose, so you should have legal recourse. Absolutely right. Don't give up -that's what they want!! Quote Link to comment Share on other sites More sharing options...
Cooks Posted October 9, 2009 Share Posted October 9, 2009 my car is actually sold without a cigarette lighter in the 12v socket as this manufacturer told me they are trying to stop people smoking whilst driving as it's hazardous (their words not mine before anyone jumps on me) So I have two 12v sockets in my car which can be used for anything like a sat nav, ipod etc etc so don't give up it's principle and they are trying it on, shame on them, as I know who they are and they really should have better customer service than that. Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted October 9, 2009 Share Posted October 9, 2009 Keep on at them Tasha, it really isn't good enough. Quote Link to comment Share on other sites More sharing options...
Guest Posted October 9, 2009 Share Posted October 9, 2009 My sat nav is permanently in the cig lighter plugged in no probs and its only a C3 car! I would make sure next time your company renew their lease contract etc not to lease the brand of car that you have am sure there will be someone else happy to have your car business....I mean how much does a car cost these days£££££££££lots of it. Hope they get it sorted for you how annoying indie Quote Link to comment Share on other sites More sharing options...
Chucky Mama Posted October 9, 2009 Share Posted October 9, 2009 What is going on in Customer Services these days? I think that some staff are making it up as they go along. It is unbelievable Quote Link to comment Share on other sites More sharing options...
Valkyrie Posted October 10, 2009 Share Posted October 10, 2009 As OH has his own company, he feels that any complaints should be sorted out immediately - by fobbing people off will stop them coming back to you and therefore you lose business. Perhaps bigger companies aren't so concerned. Go for the jugular, girlie - or as Terry Pratchett would say Carpe Jugulum! Quote Link to comment Share on other sites More sharing options...
