Martin B Posted March 11, 2007 Share Posted March 11, 2007 Lesley's reggae sauce is now in my cupboard and will be delivered on Saturday! Spill the beans Andrew! Quote Link to comment Share on other sites More sharing options...
Lesley Posted March 11, 2007 Share Posted March 11, 2007 Thanks Martin...... Come on Andrew............. Quote Link to comment Share on other sites More sharing options...
One Man Banned Posted March 11, 2007 Share Posted March 11, 2007 Ok Ok Peter Jones a la "Dragon's Den" is having his own show on ITV1 called Tycoon. It's of a similar format as the Den but with an X Factor and Apprentice theme thrown in too. 10 people are going to battle it out to win the financial backing from Peter for their business idea. Only seven will get the money! And it just so happens that a certain family member of mine (Tina - see link below) is through to the final 10 and is off to London to film for three days next week!! We're all so excited for her and really hope she does well.........and if it works it's especially important to me also as I will be getting a new job - suffice to say we'd be keeping it in the family! Its a really big opportunity for her and Peter loves the cd's. Had anyone been in Cardiff yesterday I was even selling them for her! Will let you know more as it happens SO! I'm taking bets on how many of my family can make it on TV this year - 3 weeks ago her sisters we on You Are What You Eat! A xx Quote Link to comment Share on other sites More sharing options...
Martin B Posted March 11, 2007 Share Posted March 11, 2007 When does it start Andrew? Quote Link to comment Share on other sites More sharing options...
One Man Banned Posted March 11, 2007 Share Posted March 11, 2007 all we know is it's soon.... Just have to wait and see! A Quote Link to comment Share on other sites More sharing options...
Cinnamon Posted March 12, 2007 Share Posted March 12, 2007 How wonderful - and what a great opportunity for her! I love Peter Jones - he always comes across as being a gentleman doesn't he? I will be watching with interest (have heard about the show on Virgin radio & earmarked it as something I wanted to watch already!) Quote Link to comment Share on other sites More sharing options...
Lesley Posted March 12, 2007 Share Posted March 12, 2007 How exciting Andrew I'll look out for that programme. Quote Link to comment Share on other sites More sharing options...
Martin B Posted March 12, 2007 Share Posted March 12, 2007 I love Peter Jones - he always comes across as being a gentleman doesn't he? I like him too, very passionate and proffessional! Quote Link to comment Share on other sites More sharing options...
Cinnamon Posted March 22, 2007 Share Posted March 22, 2007 I received this email this morning - very good customer relations......... Dear Customer You have kindly ordered my Reggae Reggae sauce, but due to the overwhelming success and interest since my appearance on Dragons’ Den aired, I have been too busy to fulfil your order. Since taking your order, Peter Jones has managed to tie down a contract with Sainsbury’s to sell it in all their stores and the current price is £1.49. You have paid £4.50 (including postage and packing) and both Peter and I feel that we don’t want you to pay for something that is available on the high street for less. If you would still like to receive the sauce, please contact us, and I will send it out to you. If we do not hear from you within 7 days, we will refund your money. Thank you for your interest in my Reggae Reggae sauce, and please, please, please buy it from Sainsbury’s NOW! With love, Levi Roots I am a bit peturbed. I still haven't had an email from Reggae Reegae Sauce, & I paid by Paypal on 18th Feb. I haven't had the sauce or a refund And the "contact us" link on the site isn't working Any ideas? Quote Link to comment Share on other sites More sharing options...
Egluntyne Posted March 22, 2007 Share Posted March 22, 2007 Lifted from Paypal site. Customer Service Centre PayPal Customer Service agents are available to help you at the following times: Monday to Friday: 5:00 a.m. GMT until 9:00 p.m. GMT Saturday: 7:00 a.m. GMT until 9:00 p.m. GMT Sunday: 8:00 a.m. GMT until 9:00 p.m. GMT We must verify the following information with the account holder before we can discuss any specifics about the account. Please have this information available when you call: * The telephone number listed on your account * The last four digits of your credit card or bank account registered with PayPal Call us on: 08707 307 191 Quote Link to comment Share on other sites More sharing options...
Lesley Posted March 22, 2007 Share Posted March 22, 2007 That is rather disturbing Sarah. I've just checked the bottle and there is no other contact advice - just the website . I haven't checked to see if I've had my refund yet either - I'll go and check. I also wanted to contact them to check whether it is GM free. Quote Link to comment Share on other sites More sharing options...
Egluntyne Posted March 22, 2007 Share Posted March 22, 2007 Whoops!....Have I misunderstood...I thought you meant the contact us button on the Paypal site wasn't working! Mind you, they should be able to help you if that is how you paid. Quote Link to comment Share on other sites More sharing options...
Egluntyne Posted March 22, 2007 Share Posted March 22, 2007 Me again! Reggae Reggae Sauce 26 Healey House Holland Grove London SW9 6NF United Kingdom Tel: 020 7168 7196 Mob: 07932 735 894 Email: info@reggaereggaesauce.com Quote Link to comment Share on other sites More sharing options...
Lesley Posted March 22, 2007 Share Posted March 22, 2007 It might be me Egluntine - I just assumed it was the Reggae Reggae sauce contact that wasn't working Quote Link to comment Share on other sites More sharing options...
Egluntyne Posted March 22, 2007 Share Posted March 22, 2007 Well, we've got it covered now! Quote Link to comment Share on other sites More sharing options...
Lesley Posted March 22, 2007 Share Posted March 22, 2007 I haven't had a refund as yet and I've just tried to contact them this is the message I received..... Error sending e-mail Could not find the ASPmail component! Please make sure it is installed. Please correct and try again Their websiteis not set up properly I'm going to reply to the last email they sent me - Sarah, you could just try their email address and not try through the site. info@reggaereggaesauce.com Quote Link to comment Share on other sites More sharing options...
Cinnamon Posted March 22, 2007 Share Posted March 22, 2007 Thanks ladies Annoying about the contact link on the company site,isn't it? I have sent an email, & I also have a company phone number. I will let you know if I get to speak to Levi himself Quote Link to comment Share on other sites More sharing options...
Egluntyne Posted March 22, 2007 Share Posted March 22, 2007 Sounds to me as though the completely underestimated how popular this sauce would be and are totally overwhelmed by orders and can't cope. Why not contact the dragons. Their details must be available at Creditgate or Checksure. They've backed this guy and so must share some responsibility! Do it just to annoy. Quote Link to comment Share on other sites More sharing options...
hillfamily Posted March 22, 2007 Share Posted March 22, 2007 Not had my refund either and I received the same email on 8th March, having ordered the sauce on 18th February Hopefully they'll get it sorted soon Quote Link to comment Share on other sites More sharing options...
Cinnamon Posted March 22, 2007 Share Posted March 22, 2007 I have just had this email in response to the one I sent earlier "Dear Customer Reggae Reggae Sauce goes from strength to strength, and has grown faster than I could ever have imagined. With any fast growing business, keeping up with demand is no mean feat - and problems can occur. I want to let you know that I am working flat out to sort out problems with my online orders. I am so sorry for the delay in repayment to you, and all of the inconvenience this has caused you. I have been trying to action a mass repayment from PayPal, but as I was inundated with orders, PayPal has placed severe restrictions on my account, because of the unexpected influx of money. It is proving exceptionally difficult to have these restrictions removed and refund all of my customers who registered to buy the sauce. I can assure you I have been in hours of talks with PayPal to have the problem resolved. Please bear with me while I try to action this as soon as possible. I am so frustrated by this, as I really want to start a good business and you all need to see your money back. Kind regards Levi Roots" So, its darn Paypals fault then - what are they like? Quote Link to comment Share on other sites More sharing options...
Lesley Posted March 22, 2007 Share Posted March 22, 2007 He's such a nice man isn't he? - even with an apology letter, he remains dignified. Most wouldn't bother to reply so fully. hopefully, Paypal will get their act together soon I wonder if I've had a reply?........... edit : I've had the same reply but no answer to my extra questions. I notice that the email address this time is leviroots@peterjonestv Quote Link to comment Share on other sites More sharing options...
Lesley Posted March 22, 2007 Share Posted March 22, 2007 I had my refund via Paypal at 4.20 this afternoon. Still no reply to my question yet though. Quote Link to comment Share on other sites More sharing options...
Cinnamon Posted March 22, 2007 Share Posted March 22, 2007 Just got mine too Lesley. Quote Link to comment Share on other sites More sharing options...
Egluntyne Posted March 29, 2007 Share Posted March 29, 2007 From today's Daily Mirror (I hasten to add that I don't read this paper...just found article when I was looking for the pic of Kate Middleton to see what all the fuss was about!) DRAGON'S Den star Levi Roots yesterday vowed to ditch the firm making his sauce after it switched production to Poland. G Costa is closing its factory in Caerphilly, Mid Glamorgan, with the loss of 179 jobs. Angry Levi, 47, said: "I chose a British company and now they're going miles abroad. I'll find someone else to make it." Reggae Reggae Sauce became famous when impressed judges on cult TV business show Dragon's Den gave Levi £50,000 to help him mass-produce it. G Costa said: "We need to cut our costs." Quote Link to comment Share on other sites More sharing options...
Martin B Posted March 29, 2007 Share Posted March 29, 2007 Thanks for that information Egluntine! Quote Link to comment Share on other sites More sharing options...
