Cube Mark One Run

[Cinnamon]

I have been a member of the AA for many years & have called them out a few times in the past,the latest being last week when my learner driver daughter ripped a 3 inch gash into one of my tyres

 

Anyhow,as usual they came out very quickly & I was back on the road with a new tyre (not a spare) in 45 mins.

 

All fine,until 8pm on Friday night when I got a phone call on my mobile asking if they could 'have a chat about my breakdown experience'.

No I said,its 8pm on Friday night & I am relaxing with my family.

The call ended,to be followed by 2 more identical calls in the next 40 minutes.

I ended up just rejecting their calls and switching my mobile off.

Then yesterday a call came as I was dishing up supper.Again I told them I could & would not speak to them as my supper was getting cold.Again I had more calls all evening,3 this time & when I turned off my mobile they started using the home line.

 

I comes to something when the least satisfactory bit of your breakdown experience is being bothered with inconvenient phone calls asking if you were satisfied with the service in the first place

[The Dogmother]

How annoying Sarah - you should email or call to tell them that. If you tell them not to call, then they oughtn't to call you!

[Cinnamon]

I will do - I am composing a letter in my head now.............................

[Lesley]

Really annoying!

 

I'm trawling around looking for car insurance at the moment (including the AA) - on each application I check the box for information by email only so you should be able to do this retrospectively.

[The Dogmother]

I have to say that apart from when I needed their assistance, the RAC have never bothered me with calls. Mind you, my mobile stays firmly off outside work hours.

[Cinnamon]

This is the first time the AA have bothered me this way.

I am actually looking forward to them ringing again now,so I can,if I am not TOO BUSY, give them an earful!

[Chucky Mama]

I had that too. They spent over 3 weeks trying to contact me to find out if I was happy with their service. I was until they kept bothering me

[chickencam]

It is very silly that the only bad thing about your breakdown experience is them nagging for a 'satisfaction' survey. We have only had positive dealings with the AA, I will watch out next time we have to call them.

[milli]

I had that too! Always at about 8 in the evening but to my home phone that has caller ID. The first time I was busy, second I couldn't hear what they were saying and then I just got annoyed so ignored them and they stopped calling.

[Blackrocksrock]

I had them trying to get me to take out breakdown cover as I have their insurance and they do not like taking no for an answer - told them I used them as I thought they did no cold calling and would have to review my insurance policy when its up for renewal as I dont want their phone calls in the evenings when its not convenient to me!

[Cinnamon]

I have now phoned their customer care line & the lady I spoke to was very sympathetic & has taken both my numbers off of their phone list.

this also means I won't get pestered for insurances.

 

I hate that companies who you do use phone & pester you to try their other products.

I like to research myself,not be pressured into anything.

[Willow]

We had similar with BG repairing our boiler under their servicecare. The boiler took 3 goes to fix but each engineer was polite and punctual. We had calls before the visits, during the visits and after the visits that added no info and were often asking us for info they should have had and really just seemed to be to ask if the engineer had turned up. In the end I told them I was working (I work from home) and would they please stop calling as I didn't have time to keep answering the phone. The engineers didn't like all the calls as they felt they were being constantly checked up on.