Noctilux2 Posted June 14, 2012 Share Posted June 14, 2012 Anyone else come across Omlet accepting payment for an online item, not having it in stock, taking the money from your account anyway, & not telling you they don't have the item or when they / or you are likely to get it. Exceptionally bad business practice and customer service. In my case, the 21mtr fence at effectively £100. They have the money,my girls have no fence! Quote Link to comment Share on other sites More sharing options...
The Dogmother Posted June 14, 2012 Share Posted June 14, 2012 Have you given them a ring? Quote Link to comment Share on other sites More sharing options...
Snowy Posted June 14, 2012 Share Posted June 14, 2012 They don't normally take payment until the day before delivery Give them a ring - they don't come on the forum often so are unlikely to pick up any complaints from here Quote Link to comment Share on other sites More sharing options...
Noctilux2 Posted June 15, 2012 Author Share Posted June 15, 2012 Have you given them a ring? I have, with the response that it was "an oversight". I have however since discovered that a nearby Cube user has also had exactly the same experience. An endemic practice or oversight ? Hmmmm! Quote Link to comment Share on other sites More sharing options...
Redwing Posted June 17, 2012 Share Posted June 17, 2012 I've placed several orders with Omlet with no trouble at all as have many of my friends. I dont think they are in the habit of doing this personally Quote Link to comment Share on other sites More sharing options...
Duncan08 Posted June 19, 2012 Share Posted June 19, 2012 Me too, I have always found their customer service very good. We are all allowed the odd mistake, it's how they are dealt with. Quote Link to comment Share on other sites More sharing options...
Ain't Nobody Here Posted June 19, 2012 Share Posted June 19, 2012 They're usually excellent at customer service so I'm sure you'll find they'll be only too glad to sort it out for you. I've always found them very obliging . Quote Link to comment Share on other sites More sharing options...
lillybettybabs Posted June 20, 2012 Share Posted June 20, 2012 It more than likely just a stock control oversight - their system thinks that they have one in stock but they physically don't have it. It is a lot harder for online stores as everything is automatic so stock levels have to be precise or errors and these types of mistakes are made - With a shop you would see a empty shelf straight away. Quote Link to comment Share on other sites More sharing options...
SueChick Posted June 21, 2012 Share Posted June 21, 2012 Hi - I'm sorry you have experienced bad service - I know that it is very frustrating! I have to echo the above about Omlet - I have always found them very good. Such a shame tying haven't had a good experience but I'm sure they will soon sort it out. Quote Link to comment Share on other sites More sharing options...
